Account Director

The Account Director is responsible for the development of ongoing business relationships from the prospect stage through existing account management. The role is responsible for managing business and client engagements. This includes overall client satisfaction, quality of service, and on‑time, on‑budget completion of the agency’s services.

What you will do

• Manage solid client relationships and provide key strategic initiatives / thinking.
• Accountable for account growth, client satisfaction, and retention through identifying client’s requirements and delivering business results by developing and executing engagement strategies in collaboration with the team and discipline leads.
• Act as the agency lead on cross‑agency integrated marketing programs, by participating in multi‑agency briefs and work sessions, contributing to overall planning process, representing the interactive opportunity, defining interactive tactics within programs / campaigns, and creating campaign plans.
• Manage account P&L from negotiating statements of work and retainers, making sure work is delivered on budget, invoicing clients according to the proper terms, and increasing ROI for the agency.
• Independently lead and make decisions that properly balance the needs of account such as those of clients, internal goals and teams.
• Plan all engagements including goals, deliverables, schedules and budgets by managing the workflow process with support from agency producers by prioritizing projects and resources and by working across accounts to ensure that teams are staffed appropriately.
• Serve as a new business resource and actively pursue new revenue sources and provide leadership in strategic development of new business such as RFP responses and proposal writing.
• Manage implementation of integrating offerings and tools and identify opportunities for cross‑platform deals when appropriate
• Write POVs and recommendations.
• Lead the development, management and coaching of Account Supervisors and Account Managers across the department.
• Manage an account team which includes : providing adequate training, overseeing and conducting evaluations, resolving issues / problems, and providing staff recommendations.
• Ensure the use of “best practices” and effective processes across the department and agency.

Your experience

About Us

fluent360™ is one of the foremost agency leaders shaping the multicultural marketing industry. Equal parts integrated marketing agency and cultural hub, we specialize in giving brands a resonating voice to effectively speak to various cultural segments– both ethnic and consumer niche followings. As a multi‑talented, multicultural agency, we offer a full spectrum of communication services. Find out more about us at fluent360.com

Agency Benefits & Perks

fluent360 offers a comprehensive benefit package including medical, dental and vision insurance, company paid life / AD&D, short‑term and long‑term disability, and a generous PTO and sick leave policy. In addition, we have some amazing agency perks including paid gym membership, summer hours, 17 paid holidays, and flexible schedules.

fluent360 is an Equal Opportunity Employer, EEO, AAE, MF / Disability / Vet.

Our organization participates in E-Verify. For more information visit https : / / www.uscis.gov / e-verify. E-Verify is an Internet‑based system that compares information from an employee’s Form I‑9, Employment Eligibility Verification, to data from U.S. Department of Homeland Security and Social Security Administration records to confirm employment eligibility.

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