Sr. Director, Airframe Maintenance and Field Support

Sr. Director, Airframe Maintenance and Field Support

Chicago, IL / Dallas, TX / Atlanta, GA / Fort Myers, FL / Jacksonville, FL / Miami, FL

Technical Services Airframe Technical Advisors

Full-time / Remote

The Airframe Maintenance and Field Support Director plays a mission-critical role in leading JSSIs Airframe Business. Reporting directly to the EVP of Maintenance Operations, this position is accountable for the flawless planning, execution, and cost management of all airframe maintenance events.

This position will lead a high-performing team of Technical Advisors, which will support JSSIs (HCM) customers on scheduled and un-scheduled events. This team will ensure that all shops visits flow smoothly, and our material purchasing is leveraged by JPL.

Key Responsibilities

• Leadership & Team Development
• Lead, mentor, and develop the field support team to ensure processes and procedures are consistently followed.
• Ensure the team is delivering world-class customer service while minimizing overall maintenance cost.
• Drive the team to strengthen their relationships with our key vendors and customers.
• Vendor Management, & Partner Relationships
• Own and manage relationships with JSSIs key vendors. Develop and strengthen relationships with main shops where JSSIs maintenance events take place.
• Actively engage in the negotiations with vendors and suppliers regarding JSSIs Airframe Business.
• Collaborate with JPL to ensure material availability and cost efficiency for every event.
• Visit MROs / Shops on a regular basis.
• Budget, Procurement, & Cost Control
• Contribute to cross-functional efforts to deliver an accurate Airframe Business forecast.
• Ensure budget accuracy by driving best practices within the Airframe and Field Support teams.
• Identify opportunities for savings and efficiencies while maintaining service quality.
• Serve as a liaison between JPL and JSSI to ensure timely parts procurement for Airframe events.
• Support Underwriting with insights on potential cost variances and event-related risks.
• Customer Focus
• Act as the primary bridge between customers and the technical team to prevent and resolve complications.
• Strengthen relationships with customers.
• Deliver the best quality service.
• Digital Transformation & Systems
• Leverage technology to improve process efficiency.
• Act as the leader for the transition from Salesforce to Elevate, ensuring a seamless changeover.

Qualifications & Skills

At JSSI, we are committed to rewarding our team members with competitive and comprehensive compensation packages that reflect their contributions and talent.

For this role, the annual base pay generally ranges from $190,000 to $220,000, with the final offer determined by variable factors including but not limited to market location, job-specific knowledge, skills, education, and experience. In addition, your total rewards package may include an annual discretionary bonus plan, incentive or sales bonus plan, or other form of additional compensation, based on your role.

Additionally, for full-time employees based in the USA, Canada, or the Philippines, we are proud to offer a robust suite of benefits. This ranges from insurance offerings such as medical, dental, vision, retirement savings programs, among others, starting day one of employment.