Service Manager

Job Title: Service Manager
Location: Vernon, CA
Job Type: Full-Time
Salary Range: $95k-$120k yearly DOE

About Sonsray:
Sonsray moves mountains for the construction, transportation, and agriculture industries. We are the West Coast's largest Thermo King & CASE dealership, offering sales, parts, service, rental, and leasing. We are committed to fostering a supportive and dynamic work environment.

Why work here?
At Sonsray, we value all employees, their contributions, and most importantly, their ideas! We know that the key to moving mountains is teamwork. This is what we offer our team members:

• Medical coverage (PPO + HSA options)
• Dental, Vision, and Life insurance provided at no cost
• 401K with competitive employer contributions
• 80 hours of annual vacation, increasing with years of service
• Uniforms provided annually
• Annual boot voucher of $125.00
• One full paid day off annually for community volunteer work
• Birthday meal provided by Sonsray
• Privately owned and operated, with decisions made based on core values rather than corporate directives
• Annual Holiday Party, including covered airfare and hotel for employees and a guest
• Emphasis on company growth and employee development
• Open-door policy, fostering a collaborative environment with active owner and management involvement

Position Summary:
The Service Manager will be responsible for managing service operations within the Thermo King dealership to maximize return on investment through optimizing Service Department processes to ensure internal and external customer satisfaction, growing profitable service labor sales, exercising disciplined expense control, attracting and retaining outstanding talent, and effectively engaging department personnel with P&L responsibilities.

Essential Responsibilities and Duties:

• Oversee technician efficiency, productivity, and service department performance.
• Implement a priority system for all service work scheduling.
• Ensure timely filing of manufacturer warranty claims and monitor expenses/recovery rates.
• Liaise with the manufacturer to resolve warranty issues.
• Maintain management reports for department and employee performance, including P&L.
• Schedule and assign jobs based on employee skills.
• Ensure the Service Department has the necessary, well-maintained tools and equipment.
• Manage the annual service budget to achieve profit goals, KPIs, and business plans.
• Collaborate with the VP on facility maintenance.
• Coordinate dealership training and service-related customer clinics.
• Monitor technician and office staff training and advancement per D2E requirements.
• Conduct facility inspections, safety meetings, and annual safety inspections.
• Introduce services and products to prospective customers through cold calls and visits.
• Drive to client locations as needed.
• Operate vehicles safely, complying with all road signs.
• Adhere to all Auto and Equipment Safety rules.
• Perform other management-directed duties in line with dealership objectives.

Service Management and Financial Acumen:

• Develop and manage an annual service budget with measurable profit goals.
• Monitor and analyze management reports, including Profit & Loss (P&L), to ensure departmental goal achievement.
• Manage warranty expenses and recovery rates, and possess knowledge of manufacturer warranty claim processes and requirements.

Operational Efficiency and Team Leadership:

• Demonstrate strong management skills to optimize technician efficiency, productivity, and overall departmental performance.
• Proficiently schedule and prioritize service work and effectively assign jobs.
• Ensure the maintenance of tools and service equipment.
• Collaborate on facility maintenance.

Employee Development and Safety:

• Coordinate training programs and clinics, and monitor employee training and advancement.
• Knowledgeable in facility inspections, safety meetings, and annual safety inspections.

Customer Relations and Sales:

• Possess excellent interpersonal and communication skills for effective interaction with manufacturers and customers.
• Deliver excellent quality customer service to maintain and develop strong customer relationships.
• Exhibit sales skills, including making cold calls and visiting prospective customers

Qualifications:

• Maintain a professional demeanor inside and outside the dealership.
• Must be at least 21 years of age.
• Must possess and maintain a valid Driver's License for company driving.
• Strong decision-making and problem-resolution abilities in a fast-paced service environment.
• Minimum of 5 years of service management experience.
• Bachelor’s degree in Business Administration, Management, or a related technical field preferred; equivalent experience may be considered.

https://sonsray.com/about/sonsray-video-gallery/
Questions? Contact us at Recruiting@Sonsray.com or 323.319.1900 Ext 1830
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