Customer Service Representative

Overview

SP a Metropolis company is an artificial intelligence company for the real world. We use computer vision to enable checkout-free parking experiences. So theres no fumbling with tickets machines apps or credit cards. You just drive in and drive out.

We are the largest parking network in America with over 23000 employees powering mobility at over 4000 locations across North America and Europe.

Today we are reinventing parking. Because its important its everywhere and impacts everyone. Tomorrow we will power checkout-free experiences anywhere you go to make the everyday experiences of living working and playing remarkable - giving us back our most valuable asset time.

Responsibilities

The SP Customer Service Representative eEnsures highest quality customer service and assists the maintenance team with keeping all common areas by the entrances and exits clean.

What youll do

• Ensures customers have a seamless parking experience and facilitates the expedient flow of traffic through the facility
• Assists customers in making payment to fully automated revenue control equipment
• Goes above and beyond to deliver an exceptional client and customer experience that is guided by the SP Promise
• Assists in the management of the day-to-day activities of the assigned location.
• Monitors parkers in pay-in lanes
• Makes every customer interaction a moment that matters through friendly and professional conduct.
• Willing to assist customers that have forgotten where they parked their vehicle.
• Performs other necessary functions as assigned.
• Conducts garage and facility audits as required by management.
• Counts bank of revenue (if required) at beginning of shift to ensure starting total is correct.
• Makes change (if required) for customers before transactions.
• Quotes rates for parking services.
• Gives directions to city locations and assists customers ensuring they get where they are going quickly and easily.
• Resolves customer complaints independently or with the aid of a supervisor.
• Answers telephone in a prompt and courteous manner (if required).
• Maintains cleanliness of facility and picks up trash in the surrounding area.
• Presents themselves professionally (neat appearance and in uniform) at all times while at work.
• Arrives to work on time for scheduled shifts.
• Completes any other duties that may be assigned by the supervisor.

Qualifications

What you need

Qualification Requirements : To perform this job successfully an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge skill and / or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education Required : High School Diploma or an equivalent combination of experience and education

Experience Required : Experience with automated parking access control hardware and software or a high aptitude for technology.

Availability to Work : Special shift requirements if any will vary depending on a locations hiring needs. If applicable availability to work 2nd shift 3rd shift and / or week-ends may be required.

License Requirement : The individual will only be required to have and maintain a valid state-issued drivers license with a current address and acceptable driving record if the individual is expected to be able to drive a company vehicle or drive on company business.

Mathematical Skills : Ability to add subtract multiply and divide in all units of measure using whole numbers common fractions and decimals. Ability to make change.

Language Skills : Ability to read write and interpret the English language. Ability to effectively present information in one-on-one and small group situations to customers clients supervisors and other employees of the organization.

Reasoning Ability : Ability to apply common sense understanding to carry out detailed but standard written or oral instructions. Ability to deal with problems involving a few concrete variables in standardized situations.

Adaptability : Adapts to changes in the work environment; Able to deal with change delays or unexpected events.

Judgment : Exhibits sound and accurate judgment.

Other Skills and Abilities : Ability to use clock (standard / military time) calculator (optional) or credit card machine to handle transactions. Ability to maintain a pleasant and mannerly demeanor when speaking on the telephone and with the public. Ability to effectively respond to customer problems or complaints. Must be proactive with strong personal drive and proven customer service skills and must be willing to lead by example. Must be willing to work a flexible schedule.

Work Environment : The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Physical Demands : The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job the employee is frequently required to stand walk use hands to finger handle or feel objects tools or controls and reach with hands and arms. Specific vision abilities required by this job include close vision.

Salary Range : $16.00 per hour

Benefits : Eligible employees will participate in the various benefits plans including medical dental vision flexible spending accounts long / short term disability life insurance accident insurance 401k and paid time off.

SP is an equal opportunity employer committed in policy and practice to recruit hire train and promote in all job classifications without regard to race color ancestry religion sex age national origin citizenship status marital status sexual orientation veteran status gender identity disability or other classes protected by federal or state law. SP does not tolerate harassment or retaliation against any employee or applicant based on these characteristics or because the individual exercised their EEO rights.

Right to Work Poster

SP a Metropolis Company may utilize an automated employment decision tool (AEDT) to assess or evaluate your candidacy for employment or promotion. AEDTs are used to assist in assessing a candidates application relative to the required job qualifications and responsibilities listed in the job posting.

As part of this process SP retains data relevant to your candidacy including personal information for a period that is reasonably necessary for the use of the tool. If you are hired for the position your data may become part of your employee records.

If you are an applicant to a New York City job posting and wish to request an alternative selection process accommodation or have questions about our data retention policy please contact . We are here to assist you.

Location

US-IL-ROCKFORD

Required Experience :

Unclear Seniority

Key Skills

Typing,Data Entry,Customer Service,Basic Math,Computer Skills,Windows,Banking,Upselling,Pricing,Sanitation,Cash Handling,Stocking

Employment Type : Part-Time

Experience : years

Vacancy : 1