Quality Control Lead

Job Description

Job Description

About the company

Ardmore Home Design (AHD), founded in 2008, is a privately owned, fast-paced, founder-led entrepreneurial company where we value people with strong skills to make our products and processes better every day. We design, sell, and distribute luxury home décor globally to interior designers and boutique / luxury retailers. The AHD family of wholesale brands includes Made Goods (flagship furniture made from unique materials), Pigeon & Poodle (home and bath accessories), Blue Pheasant (handcrafted tabletop products) and Burton James (seating home furnishing).

About the role :

The QC Lead oversees Front Office QC and Repair personnel and processes, ensuring the timely and accurate completion of QC and repair orders. This role is responsible for maintaining high standards of quality, driving operational efficiency, and supporting continuous improvement initiatives.

What you can do for us :

• Plan and coordinate the workflow of Front Office QC processes, manpower, and equipment to meet departmental objectives and maintain the 48-hour order processing standard.
• Analyze processes to identify and implement quality and efficiency improvements.
• Evaluate projects, orders, and resource requirements, making necessary adjustments to meet operational demands.
• Develop and implement new or revised processes and improvement initiatives as needed.
• Establish and enforce quality control standards to ensure accuracy and consistency.
• Oversee and maintain inventory control throughout all departmental stages.
• Foster strong communication and collaborative relationships with team members and other departments.
• Conduct daily audits and walk-throughs to ensure compliance with QA procedures and operational standards.
• Train team members on QA SOPs and cross-train staff in other operational areas.
• Demonstrate strong computer skills, including proficiency in MS Office and Excel.
• Provide excellent customer service with a focus on accuracy and responsiveness.
• Maintain a high level of organization and attention to detail.
• Adapt quickly to changes and perform effectively under time-sensitive conditions.
• Work both independently and collaboratively to achieve team goals.

Qualifications :

What we can do for you :

Physical Requirements :

The physical demands described here are representative of those that are required by an employee to successfully perform the essential functions of this job.

Other Considerations :

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. Reasonable accommodations may be made to qualified individuals with disabilities to enable them to perform the essential functions of the role.

Compensation

Starting base pay :   $22.00 - $24.00 per hour. Exact compensation may vary based on skills, experience, and location.

Company Description

Ardmore Home Design (AHD), founded in 2008, is a privately owned, fast-paced, founder-led entrepreneurial company where we value people with strong skills to make our products and processes better every day. We design, sell, and distribute luxury home décor globally to interior designers and boutique / luxury retailers. The AHD family of wholesale brands includes Made Goods (flagship furniture made from unique materials), Pigeon & Poodle (home and bath accessories), Blue Pheasant (handcrafted tabletop products) and Burton James (seating home furnishing).

Company Description

Ardmore Home Design (AHD), founded in 2008, is a privately owned, fast-paced, founder-led entrepreneurial company where we value people with strong skills to make our products and processes better every day. We design, sell, and distribute luxury home décor globally to interior designers and boutique / luxury retailers. The AHD family of wholesale brands includes Made Goods (flagship furniture made from unique materials), Pigeon & Poodle (home and bath accessories), Blue Pheasant (handcrafted tabletop products) and Burton James (seating home furnishing).