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IT Field Service Technician
IT Field Service TechnicianAllSTEM Connections • El Paso, TX, United States
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IT Field Service Technician

IT Field Service Technician

AllSTEM Connections • El Paso, TX, United States
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6 Month Contract-to-Hire

Based out of El Paso, TX - Regional and Nationwide Travel

Position Overview :

We are seeking a highly skilled and motivated Field Services Technician to join our team in providing technology support for job sites in the construction industry. The ideal candidate will have hands-on experience in installing and maintaining various technology systems, including network infrastructure, cellular and internet connectivity, and other technology-related services essential for construction projects.

Key Responsibilities :

Installation & Setup of Technology Infrastructure :

  • Hardware Setup : Configure and set up computer systems, servers, and workstations for on-site use. Install various printers, projectors, and other technical devices as required. Setup and configuration of remote conference rooms and training centers.
  • Network Equipment Setup : Install routers, switches, and access points to create reliable on-site networks.
  • Cellular & Internet Setup : Implement cellular and internet solutions for job site connectivity, including setting up mobile hotspots, modems, antennae systems, and other mobilization equipment.
  • Asset Distribution : Distribution and confirmation of on-site mobility assets to validate setup, connectivity, and functionality.
  • Safety Protocols : Adhere to safety guidelines and industry regulations while working on job sites, especially when handling electrical installations and equipment.
  • Wiring and Cabling Installation : Install and terminate copper and fiber cables, ensuring compliance with safety standards and industry best practices.

Technology Support & Troubleshooting :

  • On-Site and Remote Troubleshooting : Identify and resolve technical issues related to connectivity and equipment malfunctions at construction job sites.
  • Hardware & Software Support : Provide ongoing support for systems and devices, performing software updates, hardware replacements, and troubleshooting to minimize downtime and maximize productivity.
  • Network Connectivity Issues : Diagnose and resolve network disruptions, including Wi-Fi, cellular, and Ethernet connections, to ensure seamless operation of tech systems.
  • Asset Collection : Collect and recover on-site assets at completion of job site work, or as needed.

    • Communication & Collaboration :

  • Vendor Coordination : Liaise with technology vendors and service providers for equipment installation, repair, and support.
  • Documentation & Reporting : Maintain accurate records of installations, configurations, service issues, and resolutions. Provide detailed reports of field activities and project progress to management.

    • Nationwide Travel & On-Site Work :

  • Job Site Travel : Travel regularly to construction job sites regionally or nationally, as required, with the ability to adapt to varying work environments and conditions. Flexibility in travel schedules is essential.
  • On-Site Presence : Perform hands-on technical work, requiring physical presence at multiple job sites, with the ability to manage tasks efficiently and independently in varying locations.

    • Required Skills & Qualifications :

    Technical Expertise :

  • Experience installing on-site infrastructure hardware and equipment.
  • Proficiency in installing and troubleshooting wired and wireless network infrastructure (Ethernet, Wi-Fi, etc.).
  • Experience with technology systems, including security cameras, access control systems, and other construction-related hardware.
  • Strong understanding of internet and cellular connectivity solutions, including mobile hotspots, routers, modems, and antenna installation.
  • Highly organized with attention to detail.

    • Problem-Solving Skills :

  • Proven ability to diagnose and resolve complex technical issues independently.
  • Quick thinking and adaptability when troubleshooting connectivity issues on-site or remotely.
  • Having critical thinking skills to evaluate when issues should be escalated.

    • Physical Abilities :

  • Ability to lift and carry heavy equipment (up to 30 lbs.) and work in physically demanding conditions.
  • Comfortable working in a variety of construction environments, including outdoors, under various weather conditions, and at heights.

    • Travel Readiness :

  • Must be willing to travel nationwide, including overnight stays and short periods away from home.
  • Comfortable with the flexibility and demands of frequent travel, with a focus on job site installation and support across different locations.
  • Valid driver’s license and reliable transportation for travel to and from job sites.
  • Clean driving record for the last 5 years.

    • Preferred Qualifications :

  • Experience working with Cisco products and hardware such as routers, switches, and Access Points
  • Experience working with, installing, and setting up satellite internet such as Starlink.
  • Prior experience in the construction industry or with construction-related technology support.
  • Certifications in network installation (e.g., CompTIA Network+, Cisco).
  • Experience with cloud-based services, security systems, and remote monitoring tools.
  • Experience managing remote technology solutions for multiple job sites.
  • Ability to adapt to different job site conditions and schedules, including working weekends or non-traditional hours as needed.
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