20 / hr - Inbound Customer Service Agent - Automobile Support

Job Title

Manage a large amount of inbound calls, in a timely manner, while delivering great customer service. Assist scheduling customers with appointments for airbag recalls and provide dealership information. Handle 30-40 inbound calls per shift and support with questions on recalls, warranties, troubleshooting malfunctioning radio codes. Capture concerns of the customer and properly document calls to create a case. Provide accurate information to customers, close cases and / or dispatch to the proper department for additional assistance. Work fluidly with team for clear feedback and growth opportunities. Handled high-volume inbound settlement calls, ensuring customer satisfaction and timely resolution of issues. Provided detailed claim information and support to customers, maintaining a high level of accuracy and professionalism. Demonstrated technical proficiency in using call center software and tools to manage customer interactions and data. Consistently met or exceeded performance targets, including call handling time, customer satisfaction scores, and claim resolution rates. Will use multiple screens, software, and processes to assist customer. Must be available Monday-Friday from 6 am - 5 pm as there are various agents scheduled within this timeframe.

Skills : Call center, Customer service, computer navigation, outbound

Top Skills Details : Call center, Customer service, computer navigation, outbound

Additional Skills & Qualifications : Must be able to work with a team and on their own. Must be able to type 35WPM minimum. Computer skills - able to navigate multiple screens, tabs, software, etc. Previous customer service experience. Education : College Degree preferred but equivalent work experience is sufficient. Good decision making skills - must be able to work independently with little supervision. Automotive or dealer experience is a huge plus, but it is preferred not required.

Job Type & Location

This is a contract to hire position based out of Chino, CA.

Pay and Benefits

The pay range for this position is $20.00 - $20.50 / hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following : Medical, dental & vision; Critical Illness, Accident, and Hospital; 401(k) Retirement Plan Pre-tax and Roth post-tax contributions available; Life Insurance (Voluntary Life & AD&D for the employee and dependents); Short and long-term disability; Health Spending Account (HSA); Transportation benefits; Employee Assistance Program; Time Off / Leave (PTO, Vacation or Sick Leave).

Workplace Type

This is a fully onsite position in Chino, CA.

Application Deadline

This position is anticipated to close on Dec 17, 2025.