Customer Service SpecialistGlobal Channel Management • Lewisville, TX, United States
Customer Service Specialist
Global Channel Management • Lewisville, TX, United States
[job_card.30_days_ago]
[job_preview.job_type]
- [job_card.full_time]
[job_card.job_description]
About the job Customer Service Specialist
Customer Service Specialist II needs 2 years experience
Customer Service Specialist II requires :
Customer service
Jacksonville, FL / Lewisville, TX
MS Office
Customer care, support
Customer Service Specialist II duties :
Answers inbound customer service calls and provides entry-level troubleshooting and resolution to routine customer issues.
Provides outstanding customer service to ensure service levels are achieved and exceeded.
Responds to a high volume of low complexity general inquiries (e.g., general product and pricing information, billing issues, etc.).
Provides responses to customer inquiries based on pre-determined scripts and other response guidance tools.
Refers customers to published materials, secondary sources, or more senior staff.
Documents customer feedback and complaints.
Provides a positive customer experience and enhancing relationships between customers and the company.
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Customer Service Specialist • Lewisville, TX, United States
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