Customer Experience Associate

Customer Experience Associate

The Company

Renewal by Andersen is the replacement division of the 120 year old Andersen Corporation. Andersen is the oldest and largest window and door manufacture in North America. We focus on doing one thing, and doing it well, building the best products in the industry. We build the only unique window offering available in the market, and have a controlled territory to distribute our product. Our process is designed to be the highest quality construction experience, backed by the oldest brand in the business.

At Renewal by Andersen of San Diego, we are committed to delivering an expectational home improvement experience - start to finish. Our Customer Experience Associate play a critical role in upholding that standard by serving as the primary point of contact for our customers. This position ensures clear communication, prompt responses, and thorough support throughout the customer journey.

As a Customer Experience Associate , you'll engage directly with homeowners, internal teams, and field operations to help move projects forward smoothly and efficiently. You'll be part of a supportive, in-office team environment where collaboration, accountability, and professionalism are key.

WHAT YOU'LL BE DOING - THE ROLE

• Customer Communication : Respond to inbound calls, emails, and texts from customers and internal contacts in a timely, professional manner.
• Project Updates : Provide clear, proactive updates to homeowners regarding their installation status.
• Issue Resolution : Research and follow through on customer inquiries; escalate issues to the appropriate team as needed.
• Internal Coordination : Collaborate with departments across the organization to ensure accurate and timely communication on customer needs.
• Problem Solving : Support homeowners with logistical changes, reschedules, and service-related questions.
• Documentation & Policy Knowledge : Maintain detailed records in Salesforce and other platforms; stay up to date on Renewal by Andersens warranty policies.
• Team Support : Foster a positive team environment through communication, reliability, and, supporting leadership with additional tasks as assigned.
• Product & Inventory Support : Conduct basic quality checks and assist with pulling products from the warehouse as needed.
• Field Exposure : Participate in occasional job site visits for hands-on learning and training opportunities.
• Policy Knowledge : Stay informed on current Renewal by Andersen warranty policies to support customer needs.
• Team Collaboration : Take on other duties as assigned by Customer Care Leadership to support department goals.

WHAT YOU BRING - THE PERSON

Technical Skills and Physical Requirements

WHAT'S IN IT FOR YOU - THE BENEFITS

Joining Renewal by Andersen of San Diego, as a Customer Care Coordinator, means being part of a team that values clear communication, strong collaboration, and an exceptional customer experience. If you are a proactive professional who thrives in a fast-paced environment, we invite you to apply and help us deliver on our promise to homeowners across the Southern California!

Renewal by Andersen Corporation is the full-service window-replacement division of the Andersen Corporation with over 100 locations across North America. Tiffee Companies is an Equal Opportunity Employer committed to fair hiring practices. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability status. We conduct background checks and drug screens in order to create a welcoming and safe environment for all team members.

Additional information? Feel free to visit our career page at https : / / www.tiffee.com /

$20 - $23 an hour

Compensation details : 20-23 Hourly Wage

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