Service Advisor

The Service Advisor's primary responsibility and accountability is to provide an exceptional and successful customer experience while creating estimates, coordinating repair needs for customers including all communication, informing and updating customers and insurance companies throughout the repair process. The Service Advisor accurately assesses the damage of vehicles and documents needed repairs and parts replacement on the damage appraisal. The Service Advisor plays a pivotal role in the success of the customer’s experience by ensuring they are working in alignment with all team members in achieving the repair facility's KPIs..

Role and Requirements

• Ensure every customer interaction is documented, updated efficiently and accurately with pertinent details

• Provide Customer with accurate and timely information, guiding them through the repair process and ensuring that they receive excellent customer service

• Ensure compliance with all insurance client requirements, processes and metrics

• Communicate all customer requests and needs to appropriate team members

• Provides positive energy when greeting customers in person and on the phone

• Understanding of all required Insurance programs and procedures

• Participate in daily “production meetings” with the Management Team, as required

• Support all team members when required

• Attend training, information sessions and workshops recommended by Store Manager

• Maintain the store's KPI’s by maximizing role performance

Education and/or Experience Required ​

• Knowledge of Repairs and OE Guidelines

• High School Diploma or equivalent

• Awareness of where to look for answers

• Basic Computer Skills

• Compliance for DRP’s Minimum of 1-year experience

• Must be willing to complete I-CAR Training

Required Skills/Abilities ​

• Awareness of where to look for answers

• Basic Computer Skills

• Compliance for DRP’s Minimum of 1-year experience

• Must be willing to complete I-CAR Training

• Valid Driver’s License