Sr. Director Product Community & Svcs

Senior Director of Product Community and Services

At eBay, we're more than a global ecommerce leader we're changing the way the world shops and sells. Our platform empowers millions of buyers and sellers in more than 190 markets around the world. We're committed to pushing boundaries and leaving our mark as we reinvent the future of ecommerce for enthusiasts.

Our customers are our compass, authenticity thrives, bold ideas are welcome, and everyone can bring their unique selves to work every day. We're in this together, sustaining the future of our customers, our company, and our planet.

Join a team of passionate thinkers, innovators, and dreamers and help us connect people and build communities to create economic opportunity for all.

As the Senior Director of Product Community and Services, you will be at the forefront of defining eBay's unique value proposition through community engagement, UGC, content, trusted feedback systems, value-added services, and strategic product extensions. This is a newly created role, offering the opportunity to influence its scope and direction while helping shape the structure and focus of a newly formed team. This leader will play a pivotal role in ensuring eBay remains a destination platformone that thrives even as agentic shopping becomes more prevalent.

You will lead the product vision and roadmap for initiatives across My eBay, Feedback, Charity, Community innovation, and the expansion of service-based features that bolster AI defensibility for the eBay marketplace. You will work across organizational boundaries to define our long-term vision, craft a scalable product strategy, and inspire a product team to deliver ground-breaking experiences.

Responsibilities :

Craft the Vision for AI Defensibility and Community

• Architect strategies that strengthen our AI defensibility, ensuring eBay's platform and value proposition remain critical in a world of autonomous agents and emerging commerce interfaces.
• Define a long-term, comprehensive vision for eBay's Community & Services ecosystemincluding My eBay, Charity, Feedback, and new service-oriented productsthat build enduring engagement and user trust.

Develop and Drive a Cohesive Product Strategy

Lead Cross-Functional Execution

Build a World-Class Team

Champion the Voice of the User

Champion Internal and External Collaboration

What We Are Looking For

The base pay range for this position is expected in the range below :

$194,000 - $282,000

Base pay offered may vary depending on multiple individualized factors, including location, skills, and experience. The total compensation package for this position may also include other elements, including a target bonus and restricted stock units (as applicable) in addition to a full range of medical, financial, and / or other benefits (including 401(k) eligibility and various paid time off benefits, such as PTO and parental leave). Details of participation in these benefit plans will be provided if an employee receives an offer of employment.

If hired, employees will be in an "at-will position" and the Company reserves the right to modify base salary (as well as any other discretionary payment or compensation program) at any time, including for reasons related to individual performance, Company or individual department / team performance, and market factors.