Desktop Support Specialist

Desktop Support SpecialistReq number : R7140Employment type : Full timeWorksite flexibility : OnsiteWho we areCAI is a global services firm with over 9,000 associates worldwide and a yearly revenue of $1.3 billion+. We have over 40 years of excellence in uniting talent and technology to power the possible for our clients, colleagues, and communities. As a privately held company, we have the freedom and focus to do what is right-whatever it takes. Our tailor-made solutions create lasting results across the public and commercial sectors, and we are trailblazers in bringing neurodiversity to the enterprise.Job SummaryWe are looking for a motivated Desktop Support Specialist ready to take us to the next level! If you have experience in installing, upgrading, troubleshooting, and maintaining device software, and are looking for your next career move, apply now.Job DescriptionWe are looking for a Desktop Support Specialist to provide technical support and assistance to administrators, staff, students, and vendors. This position will be Full-Time and Onsite for a 6-month contract with opportunity to extend. With employees expected to report to various client locations across Baltimore County for work.Only work authorizations that will not require sponsorship now or in the future will be considered.What You'll Do

• Communicate effectively with all levels of customers including administrators, staff, students, and vendors
• Install and support new devices along with accompanying software (e.g., computers, tablets, projectors, document cameras)
• Coordinate the repair of student and teacher laptop computers, including performing diagnostic repair procedures
• Install and configure supported device operating systems
• Perform routine diagnostics and maintenance with multiple operating systems
• Install and configure applications and other supported software packages
• Test new releases for supported systems
• Perform network support and troubleshooting duties
• Provide consultation and / or training to teachers, staff, and students on the operation of technology equipment and software packages
• Troubleshoot hardware and software issues
• Assist teachers with resolving device-related problems
• Integrate knowledge and skills from a range of technologies to address work assignments and problems of moderate complexity
• Coordinate with vendors when necessary
• Participate as a team member on small and / or large projects
• Record activities in the work order system
• Update / Create internal supported system documentationWhat You'll NeedRequired :
• Associate Degree in a related technology area
• Minimum of three (3) years of experience installing, upgrading, troubleshooting, and maintaining device software
• Knowledge of Windows and Apple hardware and software platforms
• Ability to perform technical tasks with minimal supervision
• Must be able to follow oral and written directions
• Any equivalent combination of experience and training, which provides the required knowledge, skills, and abilities will be consideredPreferred :
• Certifications such as CompTIA, A+ certification, HP Certification, or other hardware vendor-specific certificationsPhysical Demands
• Ability to safely and successfully perform the essential job functions consistent with the ADA and other federal, state, and local standards
• Sedentary work that involves sitting or remaining stationary most of the time with occasional need to move around the office to attend meetings, etc.
• Ability to conduct repetitive tasks on a computer, utilizing a mouse, keyboard, and monitor#LI-NA1Reasonable accommodation statementIf you require a reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employment selection process, please direct your inquiries to application.accommodations@cai.io or (888) 824 - 8111.$28.50 per hourThe pay range for this position is listed above. Exact compensation may vary based on several factors, including location, experience, and education. Benefit packages include medical, dental, and vision insurance, as well as 401k retirement account access. Employees in this role may also be entitled to paid sick leave and / or other paid time off as provided by applicable law.