Operations Associate

Position Purpose :

The Operations Associate role at Heritage is essential for ensuring efficient and effective service delivery to our customers. This position requires meticulous management of inventory processes supervision of warehouse operations and coordination of timely deliveries all while maintaining adherence to corporate standards of excellence. By leveraging industry-specific knowledge strong organizational skills and a proactive service-oriented approach the Operations Associate will enhance operational integrity support team leadership and contribute to fostering enduring customer relationships.

Key Responsibilities :

• Spearhead comprehensive inventory control initiatives encompassing the procurement execution of weekly cycle counts pricing assessments and effective management of damaged or outdated stock to optimize operational efficiency and reduce waste.
• Collaborate strategically with the Branch Manager to infuse energy professionalism and a sense of urgency into team leadership ensuring seamless operational workflow and achievement of branch objectives.
• Lead warehouse operations with a focus on precision and timeliness directing the team in receiving storing and distributing products efficiently to maintain high service standards.
• Manage order processing and day-end balancing ensuring accuracy and timeliness to uphold financial integrity and facilitate smooth branch operations.
• Coordinate and supervise the dispatch of trucks guaranteeing timely and accurate product deliveries to job sites enhancing customer satisfaction and operational reliability.
• Develop and maintain robust training programs for Drivers and warehouse staff fostering skill development and promoting a culture of continuous improvement and operational excellence.
• Leverage ERP systems and relevant software tools to streamline processes enhance data accuracy and drive informed decision-making across all areas of inventory and warehouse management.
• Cultivate and sustain strong customer relationships demonstrating a commitment to sales and service excellence that drives customer loyalty and business growth.

Di rect Manager Direct Reports :

Reporting Structure :

The Operations Associate directly reports to the Branch Manager collaborating to effectively lead the team with professionalism and urgency.

Direct Reports :

The Operations Associate supervises the drivers and warehouse operations team guiding and training personnel for efficient product distribution and inventory control.

Travel Requirements :

The Operations Associate in the Heritage is required to travel occasionally to regional branches and vendor locations to oversee operations and ensure compliance with company standards.

Physical Requirements :

The Operations Associate position within the Heritage entails certain physical requirements typical of an office and warehouse environment which must be met by the successful candidate with or without reasonable accommodation. The role involves frequently remaining in a stationary position occasionally moving about the warehouse to access inventory and conduct supervision. The ability to communicate proficiently with team members and customers is essential requiring clear written and verbal exchanges. Regular use of computers and office equipment is expected necessitating the ability to accurately input data and manage digital correspondence. Lifting and moving items weighing up to 50 pounds may be required on occasion. Duties may also require periodic inspection of inventory from different warehouse locations necessitating the ability to traverse the warehouse safely. Accommodations can be made to enable individuals with disabilities to perform essential functions successfully.

Working Conditions :

The Operations Associate in the Heritage is expected to operate within a dynamic and versatile working environment that balances both office and warehouse settings optimizing workflow in a fast-paced deadline-driven atmosphere. This hybrid model demands adaptability as the Operations Associate will engage in both hands-on management within the warehouse and strategic oversight from the office. The role is characterized by a clear commitment to precision and efficiency ensuring seamless coordination in inventory control order processing and personnel supervision. The successful candidate will thrive under the pressure of urgent timelines and be adept at prioritizing tasks in collaboration with their Branch Manager to meet and exceed operational targets. With a focus on fostering a motivated and productive team the Operations Associate will lead by example to promote a culture centered on service excellence and task urgency.

Minimum Qualifications :

Preferred Qualifications :

1. Advanced Industry Knowledge :

2. Leadership Acumen :

3. Analytical Proficiency :

4. Vendor and Stakeholder Engagement :

5. Problem-Solving Expertise :

6. Continuous Improvement Focus :

7. Technological Aptitude :

8. Communication and Interpersonal Skills :

9. Project Management Skills :

10. Safety and Compliance Knowledge :

11. Financial Acumen :

These preferred qualifications will be instrumental in not only meeting but exceeding the operational goals and maintaining excellence in service delivery.

Minimum Education :

A high school diploma or equivalent is required for consideration; however a bachelors degree in Business Administration Logistics Supply Chain Management or a related field is preferred.

Preferred Education :

Bachelors degree in Business Administration Supply Chain Management or a related field is highly desirable.

Minimum Years Of Work Experience :

Minimum of two years of professional experience in a supervisory or assistant management capacity within a warehouse environment preferably within the pool or a comparable industry is required.

Certifications :

Competencies :

1. Inventory Management Expertise : Demonstrated proficiency in managing various phases of inventory control including purchasing cycle counts pricing and disposition of damaged goods ensuring optimal stock levels and minimal discrepancies.

2. Leadership and Team Supervision : Proven ability to guide and manage warehouse personnel including drivers through effective training and task delegation to enhance team productivity and achieve operational objectives.

3. Operational Efficiency : Skilled in overseeing daily warehouse activities and dispatch operations to ensure timely and accurate delivery of products thus supporting smooth logistical workflows.

4. Communication Proficiency : Strong verbal and written communication skills utilized to foster productive interactions with team members vendors and customers enhancing service delivery and customer satisfaction.

5. Technical and Computer Literacy : Adept at navigating and utilizing various software tools including Microsoft Excel Word and Outlook as well as ERP systems to streamline operations and maintain organized records.

6. Organizational and Detail Orientation : Exceptional organizational skills with a keen attention to detail ensuring an accurate order process and cycle counts and maintaining a minimal error rate in operational tasks.

7. Customer Relationship Management : Committed to developing and maintaining lasting customer relationships through dedicated service excellence thereby contributing to a positive company reputation and repeat business.

8. Industry Knowledge and Adaptability : Comprehensive understanding of the pool / aquatics or similar industry with the capability to swiftly acquire and apply product knowledge facilitating informed decision-making and effective operations.

The base salary for this position typically falls within the range of $19.00 to $23.89 per hour. Starting wage may vary based on a number of factors including but not limited to the position being offered location education training and / or experience. SRS Distribution offers additional competitive and non-financial benefits. Hourly associates may be eligible for overtime based on business needs. Depending on the role associates may also be eligible for performance-based bonus programs commissions car allowance or automobile and fuel program and reimbursement for travel expenses in accordance with company travel policy.

Job Location : National Structure - Fresno

313 W Fallbrook Ave Fresno CA 93711

As an Equal Employment Opportunity (EEO) employer SRS Distribution Inc. including all its subsidiaries provides job opportunities to qualified individuals without regard to actual or perceived race color creed religion national origin sex gender age disability gender identity sexual orientation citizenship status uniform service veteran status marital status genetic information physical or mental disability or any other characteristic in accordance with applicable federal state and local EEO laws. If you are an individual with a disability or a disabled veteran and require a reasonable accommodation in applying for any posted position please contact Human Resources at US : 855.556.3221 or by email to : with the nature of your accommodation request and include the Business name location and title of the job opening. Please allow one (1) business day for a reply. All employment offers are contingent upon successful completion of a background check and drug screen as permitted by law.

Competitive weekly / bi-weekly pay discretionary bonuses 401(k) with company match Employee Stock Purchase Plan paid time off (vacation sick volunteer holidays birthday floating) medical / dental / vision flexible spending accounts company-paid life and short-term disability plus optional long-term disability and additional life insurance.

Required Experience :

IC

Key Skills

Business,Information Management,Accounting,Corporate Risk Management,Faculty,Jms

Employment Type : Full-Time

Experience : years

Vacancy : 1

Hourly Salary Salary : 19 - 23