Tax Office Team Supervisor

About Us :

At H&R Block, we harness the strength of people helping people. Our mission is to provide support and instill confidence in our clients, associates, and communities. We are dedicated to fostering a high-performing, inclusive culture where everyone feels valued.

Our commitment to improvement is reflected in our long-term initiative, Block Next, which aims for innovation, enhanced client experiences, and sustained growth.

If you are driven by challenges and eager to make a positive impact in your community, we want you to join our team!

Your Role :

As a Tax Office Team Supervisor , you will lead a dedicated, customer-focused team to enhance our seasonal tax services. You will be responsible for overseeing the operations of a single H&R Block tax office, ensuring exceptional client experiences while achieving growth targets.

Key Responsibilities :

• Collaborate with the District General Manager to design and execute growth strategies for the office, including establishing local partnerships and community engagement.
• Assist in recruiting and interviewing candidates for tax office associate roles.
• Serve as the primary contact for resolving escalated client service issues.
• Ensure efficient scheduling for clients and resolve any conflicts promptly.
• Manage daily operations to guarantee timely completion of all associates' tasks while maintaining high-quality standards.
• Nurture a positive team environment by coaching and recognizing outstanding performance among associates.
• Facilitate daily team meetings and disseminate vital information to office associates.
• Organize associate work schedules and oversee timekeeping and overtime management.
• Prepare tax returns when necessary.
• Conduct timely performance evaluations and collaborate with the Associate Relations Center to address any performance-related matters.

Qualifications :

Preferred Qualifications :

Why Join H&R Block?

We believe investing in our associates is paramount to achieving total well-being. Our benefits are designed to meet diverse health and financial needs :

Our Commitment :

At H&R Block, we are dedicated to fostering a culture of connection, trust, and inclusivity. Our workplace environment is recognized globally and is built on mutual support and encouragement.

If you are ready to make a significant impact, apply to be part of H&R Block!