Job Description
Job Summary:
The Manager of Support (Help Desk) is responsible for leading and managing the help desk team to ensure the delivery of high-quality technical support to clients and internal staff. This role involves overseeing daily operations, developing support strategies, and ensuring service level agreements (SLAs) are met. The ideal candidate will have strong leadership skills, extensive experience in IT support, and a commitment to customer service excellence.
Leadership and Management:
Operational Oversight:
Customer Service:
Strategic Planning:
Reporting and Analysis:
Technology Management:
Benefits:
Medical, Dental, Vision within 30 days of employment
(Options available)
401K with matching program
STD, LTD
Vacation and sick time
Friendly and Open Door culture
Compensation: $84,000-$121,000 annually
#IND123
Requirements
Preferred Skills:
Working Conditions:
Manager, Support Services • Atlanta, GA
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