Customer Service Representative

About the Role:
Join the dynamic team at Planet Fitness - PF Baseline Fitness in Lafayette, LA, as a Customer Service Representative! This role is perfect for individuals who are passionate about fitness and enjoy helping others achieve their health goals in a friendly and welcoming environment.

Responsibilities:

• Provide exceptional customer service to all members and guests.
• Assist with membership inquiries and facilitate sign-ups.
• Maintain a clean and welcoming gym environment.
• Handle member concerns and feedback with professionalism.
• Promote fitness programs and special offers to members.
• Process transactions accurately and efficiently.
• Support team members to ensure smooth daily operations.
• Help create a positive and motivating atmosphere for all members.

Requirements:

• High school diploma or equivalent required; college experience preferred.
• Previous customer service experience in a retail or fitness environment.
• Strong communication skills and a friendly demeanor.
• Ability to work flexible hours, including evenings and weekends.
• Basic computer skills and familiarity with gym management software.
• Passion for fitness and a desire to help others succeed.
• Team-oriented mindset with a positive attitude.
• Ability to handle multiple tasks in a fast-paced environment.

About Us:
Planet Fitness - PF Baseline Fitness has been a leader in the fitness industry, dedicated to providing a non-intimidating and judgment-free environment for over 20 years. Our members love us for our affordable pricing and top-notch facilities, while our employees appreciate the supportive culture and opportunities for growth within the company.