System Engineer

Job Title : Technical Support Specialist II Location : Allen, TX 75002 (On-site) Duration : 5+ Months (Temp to Hire) Pay rang : $25hr-$27hr Job Overview We are seeking a Technical Support Specialist II to provide frontline technical support for mission-critical video, software, and analytics solutions used by public safety and law enforcement agencies. This role serves as the first point of contact for customers and plays a key role in delivering reliable, high-quality technical assistance. Key Responsibilities Handle 30–40 inbound and outbound support calls daily Own and manage support tickets from assignment through resolution Troubleshoot hardware, software, and network-related issues Accurately document incidents, root causes, solutions, and workarounds Communicate ticket status, outages, and escalations clearly to customers Collaborate closely with Tier II Support and internal technical teams Contribute to the Knowledge Base and assist Sales teams as needed Participate in after-hours and on-call rotations Act as a strong Customer Advocate, ensuring a positive support experience Required Experience 2–3+ years of IT Helpdesk or Technical Support experience Strong experience with Windows Server (2008 / 2012 / 2016) and Windows 7 / 8 / 10 Working knowledge of Linux CLI (Ubuntu / CentOS preferred) Networking fundamentals : Active Directory, DNS, TCP / IP, VLANs, VPN, DHCP, Wi-Fi Virtualization experience with VMware and / or Hyper-V Basic knowledge of SQL Server, RAID, and storage concepts Familiarity with Azure fundamentals Experience with PowerShell scripting is a plus Excellent communication, troubleshooting, and documentation skills The Company offers the following benefits for this position, subject to applicable eligibility requirements : medical insurance, dental insurance, vision insurance, 401(k) retirement plan, life insurance, long-term disability insurance, short-term disability insurance, paid parking / public transportation, paid time off, paid sick and safe time, hours of paid vacation time, weeks of paid parental leave, and paid holidays annually – as applicable.