Fraud Review Agent

Job Description

What’s Under the Hood

DriveTime Family of Brands includes in-house financing and servicing through Bridgecrest, which is one of the country’s leading financial servicing providers. Bridgecrest services roughly $17 billion in finance receivables for DriveTime and other third parties. We service auto loans across a wide credit spectrum with the intent of creating a strong path to vehicle ownership for our customers.

That’s Nice, But What’s the Job?

In short, as the Fraud Agent (Loan Review), you will critically review customer documents, data, and investigation tools to assess potential fraud exposure and communicate with our Retail stores on whether funding is approved, denied, or if more documentation is required.

In long, our Fraud Agents are responsible for:

• Reviewing income and identity documents for customer fraud/misrepresentation indicators. Attention to detail is key.

• Applying department procedures and critical thinking to determine additional documentation to request.

• Calling employers to complete verbal verifications of employment and income.

• Reviewing identity documents to address Credit Alert Red Flags, synthetic identity, and identity theft concerns.

• Consistently hitting productivity targets with pre-sale and post-sale investigations while maintaining high quality metrics.

So What Kind of Folks Are We Looking for?

• A mind for the details. Okay we know "detail-oriented" is on just about every job description - but we really mean it!

• Excellent verbal and written communication skills. The ability to talk and write with confidence, charisma, and competence for a wide variety of audiences.

• Curious minds who love to learn. Fraud trends are constantly changing, so we have to adapt our knowledge and tactics to stay ahead!

• Passionate and goal-oriented. We are looking for someone that is enthusiastic about their work and is passionate about not only meeting their goals but exceeding them.

• Agile in a fast-paced environment. We move, and we move quickly. Thriving in an environment that never stops, is a must.

The Specifics.

• High School Diploma or GED required

• Must have availability to work Monday through Saturday with shifts between the hours of 7:00am and 8:00pm. Available to work every Saturday.

Nice to Haves.

• Bachelor's Degree

• Underwriting/Lending experience

So What About the Perks? Perks matter

• Medical, dental, and vision, oh my! DriveTime Family of Brands covers a sizable amount of insurance premiums to ensure our employees receive top-tier healthcare coverage.
• But Wait, There’s More. 401(K), Company paid life insurance policy, short and long-term disability coverage to name a few.
• Growth Opportunities. You grow, I grow, we all grow! But seriously, DriveTime Family of Brands is committed to providing its employees with every opportunity to grow professionally with roughly over 1,000 employees promoted year over year.
• Tuition Reimbursement. We’re as passionate about your professional development as you are. With that, we’ll put our money where our mouth is.
• Wellness Program. Health is wealth! This program includes self-guided coaching and journeys, cash incentives and discounts on your medical premiums through engaging in fun activities!
• Gratitude is Green. We offer competitive pay across the organization, because, well money matters!
• Game Room. Gimme a break - no, not a Kit Kat ad but we do have a ping-pong table, a pool table and other games if you ever need a break in your day.
• In-House Gym. We want our employees to be the best versions of themselves. So come early, take a break in your day, or finish strong with a workout!
• Enjoy Social Events? Bring it on. Rally with your team for festive gatherings, team competitions or just to hang out!
• We Care and Value YOU! Feel the love and let us treat you to company outings, personal rewards, amazing prizes & much more!
• 15 Days of PTO and 8 Paid Holidays. Not just lip service: we work hard, to play hard.

Anything Else? Absolutely.

DriveTime Family of Brands is Great Place to Work Certified! And get this: 90% of our rockstar employees say they feel right at home here. We could spend a lot of time having you read about ALL our awards, but we’ll save time (and practice some humility) just naming a few others; Comparably Awards: Best Company for Diversity, Best Company Culture and Best Company Leadership, oh and don’t forget Phoenix Business Journal Healthiest Employers (okay, we’ll stop there)!

Hiring is contingent upon successful completion of our background and drug screening process. DriveTime is a drug-free, tobacco-free workplace and an Equal Opportunity Employer.

And when it comes to hiring, we don't just look for the right person for the job, we seek out the right person for DriveTime. Buckle up for plenty of opportunities to grow in a professional, fun, and high-energy environment!