Application Support Analyst

Liberty FCU a full-service credit union is currently seeking an Application Support Analyst with a proven history of world class service-oriented tech support skills. The Application Support Analyst is responsible for all configuration and customization of the companys mortgage loan origination systems including Encompass . This position requires familiarity with lending practices and loan workflow knowledge and the job functions of all operational roles that participate in that workflow. While this knowledge can be learned preference will be given to candidates with experience in this area. This position will be stationed at 4401 Theater Drive Evansville IN If interested please proceed by clicking Apply.

The Application Support Analyst works closely with senior and executive management to evaluate business process data integrity and compliance issues as they relate to the loan origination systems. The successful candidate will maintain cost-effective information technology procedures that align with business initiatives corporate strategies and data security protocols. This position will also be responsible for maintaining documentation after implementation. The candidate must be available for evening and weekend hours as necessary.

Additional responsibilities include :

• Assist with configuration updating and setup of application.
• Manage access roles and permissions.
• Interact with business units to capture requirements for LOS operations and enhancements.
• Inform business units on new updates best practices and features of the application.
• Provide 2nd and 3rd level support and troubleshooting of LOS and integrated programs.
• Proactively recognize issues and resolve or escalate as appropriate.
• Lead communications and coordination of new releases including initial testing post upgrade.
• Work with existing and future integrations of 3rd party vendors and services.
• Assist in creating and updating knowledge base articles as well as recording issues and their resolutions via the ticketing system.
• Utilize Admin Tools for system configuration and maintenance.
• Work with training department to provide guidance on new features.
• Interact with business units to capture requirements for LOS operations and enhancements.
• Perform other duties as assigned.

Additional requirements include :

Benefits and Compensation :

Liberty FCU is an Equal Opportunity Employer Minority / Female / Disability / Protected Veteran.

Required Experience :

IC

Key Skills

Administration And Accounting,Hardware & Networking,Assessment,Cost Estimation,ABAP,Loans

Employment Type : Full-Time

Experience : years

Vacancy : 1