Mailroom Specialist (Phoenix)

Experience Requirements :

• Minimum 3 to 5 years of experience in mailroom operations or a related administrative role.
• At least 2 years of experience in a senior mailroom position.
• Experience working with US Health Plans (e.g., Medicare Advantage, Commercial, or Medicaid).
• Familiarity with Claims, Eligibility, COB, Refunds, and Provider Correspondence workflows.
• Hands-on experience with document imaging and indexing tools
• Strong understanding of mail classification, batching, scanning, indexing , and routing processes.
• Ability to monitor queue volumes, track SLAs, and report on daily / weekly mailroom performance.
• Exposure to client communication or participation in internal audits preferred.
• Experience in handling return mail, stale checks, or provider refund letters is a plus.
• Prior experience working in a Healthcare environment is strongly preferred.
• Demonstrated knowledge of healthcare privacy and security regulations (e.g., HIPAA).
• Experience handling confidential medical records , lab reports, and prescription materials.
• Experience in mentoring or training junior mailroom associates.
• Proven ability to manage complex mailroom workflows and coordinate with multiple departments.
• Good with MS Office, training and reporting.

Key Responsibilities :

Listed below are the primary job duties and responsibilities that are required :

Behavior Skills :

Qualifications & Skills :