Logistics Coordinator

Job Description

Job Description

Job description : Position Overview

As a Logistics Coordinator , you will play a key role in ensuring freight moves on time, efficiently, and within customer expectations. You will monitor shipments, communicate with drivers and carriers, and resolve any issues that arise — especially during critical off-hours.

This role requires night, weekend, and holiday availability to support our customers and carrier partners.

Key Responsibilities

• Manage dispatch operations during assigned shifts, including nights and weekends.
• Monitor active loads to ensure on-time pickup, transit, and delivery.
• Communicate effectively with drivers, carriers, and customers to manage real-time shipment updates.
• Address and resolve service disruptions (breakdowns, delays, reroutes, etc.) quickly and professionally.
• Update internal systems (TMS) accurately with load status, notes, and critical information.
• Ensure customers are informed of any exceptions or shipment status changes.
• Coordinate recovery plans in case of late pickups / deliveries.
• Collaborate closely with internal operations, customer service, and account teams.
• Maintain clear, professional communication even under pressure.
• Adhere to all company processes and safety guidelines.

Qualifications

1–3 years of experience in logistics, trucking, freight brokerage, or dispatch operations preferred.

Strong understanding of truckload (TL), less-than-truckload (LTL), and carrier networks is a plus.

Ability to work flexible schedules including nights, weekends, and holidays.

Excellent communication, problem-solving, and critical-thinking skills.

Highly organized and able to manage multiple priorities in a fast-paced environment.

Technologically proficient : TMS platforms, Microsoft Office (Excel, Outlook), GPS tracking systems.

High sense of urgency and accountability.

Job Type : Full-time

Benefits :

401(k)

401(k) matching

Dental insurance

Flexible schedule

Health insurance

Life insurance

Paid time off

Vision insurance

Work Location : In person