Patient Service Representative

KICKfor the GOAL

OrthoArkansas' core values

KINDNESS

People are happier after interactions with you because you are kind and pleasant.

INTEGRITY

Always doing the right thing, especially when no one is looking.

CONSCIENTIOUSNESS

Strive for excellence in all that you do, paying special attention to the details that make a difference in patient care and teamwork.

KNOWLEDGE

Be a lifelong learner.

Position Overview:

As a Patient Services Representative (PSR) at OrthoArkansas, you'll be the first point of contact for our patients, playing a vital role in ensuring their experience is welcoming, efficient, and positive. Your responsibilities include greeting patients, managing check-ins and check-outs, handling insurance information, processing referrals, and collecting copays. You'll also assist with scheduling and work closely with clinical staff to ensure a smooth and seamless patient flow throughout the clinic.

Key Responsibilities:

1. Patient Interaction:

• Greet every patient with a warm and friendly smile, making them feel welcome from the moment they arrive.
• Manage patient check-ins and check-outs, ensuring all necessary procedures are followed accurately.
• Collect copays and handle payments with precision and care.

2. Administrative Duties:

• Verify that referrals are on file when required, ensuring compliance with clinic procedures.
• Build and manage insurance packages with accuracy, ensuring all patient information is up to date.
• Collect, organize, and process charge tickets for each clinic, ensuring proper documentation.
• Balance TOS money at the end of each day and submit it according to clinic protocols.

3. Record Management:

• Provide patients with the necessary paperwork and assist them with completion as needed.
• Add or update patient demographic information in the system to maintain accurate records.
• Make Health Note calls for the next day and assist patients with completing the Health Note questionnaire.

4. Scheduling and Coordination:

• Assist Clinic Assistants with scheduling return visits and rescheduling clinics as needed.
• Communicate effectively with clinical staff regarding patient status, including late arrivals and any issues that may delay appointments.

5. Patient Financial Assistance:

• Contact Financial Counselors for patients who are unable to pay their balances, providing them with necessary support.
• Offer information and guidance to patients regarding financial options and assistance.

6. General Responsibilities:

• Maintain effective communication with clinical staff to ensure smooth operations and a positive patient experience.
• Perform any other related duties as required or assigned to support the clinic's overall functioning.

Qualifications:

• Education and Experience:
  
  • Equivalent to a high school diploma or GED, with an emphasis on office skills or related areas.
  • 0 to 6 months of related experience and/or training, or an equivalent combination of education and experience.
  • Mental alertness and adaptability to office routines and medical office environments.
  • Previous experience in an clinical setting is preferred.
• Software Skills:
  
  • Basic proficiency in 10-Key, word processing, and typing.

Key Attributes:

• Strong interpersonal and communication skills.
• Ability to handle multiple tasks efficiently and effectively in a fast-paced environment.
• Detail-oriented with strong organizational skills.
• Professionalism in interactions with patients and staff, maintaining a positive and supportive clinic atmosphere.

Additional Details:

• Performance Expectations: Deliver excellent customer service, providing patients with a smooth, efficient, and positive experience from check-in to check-out.
• Professional Development: Opportunities for ongoing training to enhance administrative and customer service skills.

Join OrthoArkansas as a Patient Services Representative and be a crucial part of ensuring a seamless and welcoming experience for every patient. This role is key to maintaining the efficiency and positivity of our clinic operations, offering the opportunity to make a meaningful impact each day.