Exposure Control Advisor

divh2Exposure Control Advisor, Collections Credit Management / h2pLocation : Miami (Doral), FL | Hybrid Work Model / ppAbout the Role / ppAs an Exposure Control Advisor, you will play a critical front-line role in managing timely collections and maintaining credit exposure within established tolerances for a diverse portfolio of accounts. This portfolio includes large, complex White Glove accounts requiring special handling, as well as standard accounts. Youll balance customer service expectations with credit guidance and sales perspectives, ensuring cash flow and working capital goals are met. / ppKey Responsibilities / pulliCollections Management : Own verbal and written collection efforts for a global customer base, ensuring timely payments and adherence to company policies. / liliPortfolio Oversight : Manage complex groups of White Glove, Credit Managed accounts with special handling requirements and account reconciliations. / liliIssue Resolution : Investigate overdue payments, document reasons, obtain commitments, and resolve disputes efficiently. / liliCustomer Interaction : Review invoices for goods / services rendered, address queries, and maintain positive customer relationships. / liliCash Application : Monitor incoming payments and coordinate with Shared Services for timely application and reconciliation. / liliStakeholder Collaboration : Work closely with Sales, Credit, and other teams to resolve invoicing and receivables issues. / liliRisk Identification : Recognize deteriorating customer payment behavior and escalate concerns promptly. / liliTraining Support : Provide guidance to junior Advisors and support collection leaders across the portfolio. / liliProcess Improvement : Balance effective collections with maintaining a positive customer experience and suggest improvements where needed. / li / ulpQualifications Skills / pulliHigh School diploma or equivalent; Bachelors degree in Finance, Accounting, or Business Administration preferred. / lili5+ years experience in Accounts Receivable, Collections, or Credit Control; experience in Credit, Financial Operations, or Customer Service considered. / liliIndustry experience in Transportation, Energy, or Commodities preferred but not required. / liliProficiency in Microsoft Office (Excel and Word essential). / liliStrong negotiation, organizational, and time management skills. / liliExcellent verbal and written communication skills with a strong customer service focus. / liliAbility to work in a fast-paced, multicultural environment and meet operational deadlines. / liliSelf-motivated, goal-oriented, and capable of working independently or as part of a team. / liliMulti-language skills a plus. / li / ulpWhy World Kinect? / ppAt World Kinect, we connect businesses to energy solutions globally. Join a team that values collaboration, innovation, and continuous improvement. We offer a hybrid work environment, competitive compensation, and opportunities for growth in a dynamic industry. / ppReady to make an impact? Apply today and help us drive financial excellence at World Kinect. / p / div