Fitness Manager

Job Description

Job Description

Benefits :

• Bonus based on performance
• Dental insurance
• Employee discounts
• Free uniforms
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development
• Tuition assistance
• Vision insurance

GENERAL SUMMARY : The Fitness Manager (FM) is responsible for ensuring a positive customer experience,

both personally and through Coach supervision. FMs are responsible for delivering great member service and private

training & supplement revenue. As needed, they address member issues, employee relations issues, and oversee scheduling

and timekeeping activities. On a regular basis, they communicate and enforce Company and Club policies and procedures.

FMs are responsible for the successful attainment of revenue goals pertaining to private training and supplements.

ESSENTIAL DUTIES & RESPONSIBILITIES :

1) Staffing and Development

Recruit, hire, train and develop a strong team of coaches and potential leaders.

Maintain a fully engaged and high performing Personal Training / MMA team that aligns with company

values and goals.

2) Club Administration

Ensures Coaches are productive, that revenue and service goals are properly communicated and that the

Club remains on-track to attain daily, weekly and monthly financial goals. Sets monthly, weekly and

daily goals and objectives, which are consistent with those of the Company. Conducts monthly, weekly

and daily meetings with Coaches to review performance and operations, as well as offer direction,

motivation and guidance towards achieving personal and club goals.

Handles member service matters, such as : providing tours of the Club, explaining services offered by the

Fitness Department and signing members up for training agreements and appointments. Mediates member

issues and complaints in a timely and effective manner, elevating issues when appropriate.

Performs various administrative and housekeeping duties within assigned areas as needed.

Alerts the Operations staff of repairs and maintenance needs in the club. Conducts facility walk-throughs

daily.

Complies with operational procedures in the club and follows up with compliance checks through the

monitoring of club systems and employee performance.

3) Sell and Conduct Personal Training with Members

Works the floor to assist members and encourages their involvement in private training.

Ensures accurate administration of client programs, supplement purchases, measurement tracking and

workout programs. Arrives on time, prepared and attentive for training appointments.

Assists in all revenue generating activities, including but not limited to : complimentary workouts,

supplement booths, body fat tables, seminars, workshops, etc.

Sells training sessions. Executes an effective prospecting strategy, conducts guest tours, and assumes

responsibility for completing sales of staff when needed through the Turn-Over process.

Responsible for achieving monthly revenue objectives set forth by the Company with regards to private

training and supplements.

Reviews daily club sales performance and individual employee performance statistics with the VP and

staff members to identify issues and clarify behaviors needed to achieve club sales goals.

Administer company policies as they relate to the sales process.

Independently schedule and manage client appointments to ensure optimal time management and service

delivery.

Coordinate directly with clients to arrange sessions, meetings, or service visits according to their

availability and needs.

Maintain up-to-date scheduling records and make adjustments to accommodate changes or cancellations

Handles self-directed appointment setting, including follow-ups and rescheduling.

ORGANIZATION RELATIONSHIPS : The Fitness Manager will report directly to the Vice President of

Fitness. The Fitness Manager will communicate and enforce all Policy and Procedures with the Fitness Team. Duties

require interaction with all club members and employees.

REQUIRED QUALIFICATIONS

1) Knowledge, skills & abilities :

In depth knowledge of Personal Training techniques from assessment to program design.

Possesses a working knowledge of the DotFIT program and software.

Must be able to operate and adjust all Fitness equipment.

Knowledge of company policies, practices and procedures, including emergency and safety procedures.

Strong interpersonal and communication skills. Able to demonstrate and maintain a friendly, enthusiastic and

positive attitude.

Possesses a strong customer service focus. Responds professionally to requests and inquiries from guests,

members and staff.

Understands and follows oral and written instructions. Communicates clearly and concisely.

Possesses strong organizational skills. Understands basic record keeping practices and procedures. Demonstrates

the ability to organize and prioritize multiple tasks.

Must be computer proficient, with basic skills in Microsoft Word and Excel.

2) Required Experience :

Minimum of 1 certification from organization recognized by UFC Gym

Current CPR / AED certification

High school diploma or GED.

Four-year degree in a related field recognized by UFC Gym (preferred).

Minimum 1 year of related experience.

Experience in management / employee relations preferred.

3) Physical Requirements :

While performing the duties of this job, the employee is regularly required to stand.

Physical effort required for daily duties include lifting heavy weights, squatting, bending, reaching, spotting, and

prolonged standing and walking. Must be able to frequently lift and / or move up to 45+ lbs.

This position description intends to describe the general nature and level of work being performed by people assigned to this job.

It is not intended to include all duties and responsibilities. The order in which duties and responsibilities are listed is not

significant.