Social Community Coordinator (Community Management)

Customer Job

Social Community Coordinator (Community Management)

Job ID: 25-10983

Social Media Community Management / Customer Care

Schedule – Tuesday through Saturday
Onsite -Tuesday 9am to 5pm
Onsite - Wednesday 9am to 5pm
Remote - Thursday 10am to 6pm
Remote - Friday 10am to 6pm
Remote - Saturday 9am to 5pm


Responsibilities will include:

• In-bound and out-bound organic social media engagement and conversation with across social media platforms including, but not limited, to Instagram Facebook TikTok YouTube Pinterest Twitter (X) Reddit, and more.
• Public and private messaging avenues such as Post Comments, Direct Messages, and forums.
• Will leverage Sprinklr to complete and execute the work assigned and or in-app native engagement where necessary.
• Will uphold brand standards as it pertains to brand tone, voice, values, and follow and adhere to outline process and procedures for Community Management and Social Care.
• Deliver best-in-class social engagement and social care to cultivate community, increase Share of Voice (SOV), maintain healthy brand sentiment, and transform negative interactions into positive experiences. Work will be measured by Channel Engagement Growth and Follower Growth.
• Inbound Outbound Community Management and Brand Engagement during scheduled shifts on company organic
• Social Channels; Influencer Channels and Vendor Brand Channels on behalf of company Weekly Social Reporting Support as assigned

Skillset:
Sprinklr strongly preferred (or similar tools)
2+ years Social Media Community Management
Strong Customer Care focus role requiring customer care/customer service background
Call Center / Queue handling background very helpful as this role will manage a queue
Creative writing skills with ability to be resourceful as well as think outside of the box while upholding brand voice and tone
Professional background or personal interest in hair and beauty products experience strongly preferred
.