IT Service Desk Analyst

A company is looking for an IT Service Desk Analyst.

Key Responsibilities

Serve as the first point of contact for customers seeking technical assistance via phone or email

Perform remote troubleshooting and determine the best solutions based on customer issues

Record events and problems in logs, follow up on customer status, and maintain communication with users

Required Qualifications, Training, and Education

Associate degree in Information Technology or equivalent work experience

Knowledge of TCP / IP, DNS, WINS, DHCP, and MS Active Directory

Experience with network cabling standards and remote access applications

Good understanding of computer systems, mobile devices, and office automation products

Ability to work professionally with sensitive data while maintaining confidentiality