Consultant, Field Service Engineering

As the global leader in high-speed connectivity, Ciena is committed to a people-first approach. Our teams enjoy a culture focused on prioritizing a flexible work environment that empowers individual growth, well-being, and belonging. We're a technology company that leads with our humanity-driving our business priorities alongside meaningful social, community, and societal impact.

Ciena, the global leader in high-speed connectivity, is seeking a dedicated and innovative Project Engineer to join our Field Operations team. This role is pivotal in bridging the gap between Sales Engineering and Factory Acceptance Testing (FAT) projects. Your expertise will contribute to enhancing our adaptive networks and empowering clients in the AI era .

How You Will Contribute

• Manage SIF revenue assurance and oversee inventory shipments, ensuring alignment with quarterly targets.
• Utilize the SIF application to craft Statements of Work (SOW) for flexible resources.
• Conduct capacity and manpower planning for operations across two facilities.
• Drive SIF activities focused on service cost reduction and site-wide performance metrics.
• Lead technical issue resolution and encryption processes while maintaining operational updates.
• Validate technical orders for incoming projects and ensure seamless Sales Engineering integration during FAT projects.
• Collaborate with Services and IT teams to pinpoint change request opportunities and optimize processes.

The Must Haves

Nice to Haves

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Pay Range

The annual pay range for this position in Canada is C$89100 - C$142300

The annual pay range for this position in US is $ 96,900 - $ 154,700

Pay ranges at Ciena are designed to accommodate variations in knowledge, skills, experience, market conditions, and locations, reflecting our diverse products, industries, and lines of business. Please note that the pay range information provided in this posting pertains specifically to the primary location, which is the top location listed in case multiple locations are available.

Non-Sales employees may be eligible for a discretionary incentive bonus, while Sales employees may be eligible for a sales commission. In addition to competitive compensation, Ciena offers a comprehensive benefits package, including medical, dental, and vision plans, participation in 401(K) (USA) & DCPP (Canada) with company matching, Employee Stock Purchase Program (ESPP), Employee Assistance Program (EAP), company-paid holidays, paid sick leave, and vacation time. We also comply with all applicable laws regarding Paid Family Leave and other leaves of absence.

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At Ciena, we are committed to building and fostering an environment in which our employees feel respected, valued, and heard. Ciena values the diversity of its workforce and respects its employees as individuals. We do not tolerate any form of discrimination.

Ciena is anEqual Opportunity Employer, including disability and protected veteran status.

If contacted in relation to a job opportunity, please advise Ciena of any accommodation measures you may require.