Product Manager

Job Description

Job Description

At Hi Marley, we're not just a technology company—we're on a mission to revolutionize the insurance industry with our conversational platform that makes communication simple, efficient, and delightful. Built for carriers, powered by SMS, and designed by insurance experts, Hi Marley connects people through seamless, friendly conversations that save time, money, and hassle. Our platform helps insurance carriers strengthen customer relationships while streamlining operations. With a focus on collaboration, coaching, and powerful analytics, we deliver the insights insurance teams need when they need them—creating a smooth, frictionless experience for customers along the way.

We're looking for a Product Manager to lead the launch and evolution of Hi Marley's new AI-first solution for insurance carrier Service teams. You'll own the product that enables policyholders to reach out to a single, trusted contact for any service need and receive an instant, empathetic, and helpful response. If you can remain rooted in the customer's problem while identifying new solutions based on the latest technology, you'll build a new product that has a direct impact on how millions of policyholders experience insurance. We thrive on teamwork and shared enthusiasm, which is why this role involves joining us in the office for two days each week.

What You'll Do :

• Own the Policyholder Service product from vision to reality : Drive the end-to-end roadmap for Hi Marley's Policyholder Service product, from design partner pilots through general availability and beyond.
• Rethink the existing Service experience : New technology creates an opportunity for new solutions to existing problems. You'll design and ship AI-powered workflows that authenticate policyholders, triage intents, and resolve the most common service and billing inquiries without human intervention—while providing smart handoffs for complex cases.
• Measure what matters : Define and track success metrics that serve to help improve the product and, in the long-term, drive us towards a clear, outcome-based pricing model.
• Stay ridiculously close to the customer : Work directly with Heads of Service, digital / customer experience leaders, and frontline reps at design partners and early adopters to validate use cases, pressure-test automation, and shape long-term product strategy.
• Drive execution across teams : Champion the product from initial engineering all the way to market. Collaborate with design and engineering on scoping, building, and testing. Lead cross-functional execution with Customer Success, Support, Sales, and Marketing to ensure successful launches and adoption.
• Ensure every product interaction builds trust : At every stage of the product lifecycle ensure that we are building a product that instills trust in each person that interacts with it, from the policyholder with the service inquiry to the team enabling the product at the carrier.

What We're Looking For :

Compensation, Benefits & Perks :

At Hi Marley, we are committed to fair and transparent pay practices. The annual base salary for this role is expected to fall within the range of [$106,000–$196,000], depending on experience, skills, qualifications, and location. Offers are determined based on these factors as well as internal peer equity. It's most common for new hires to start near the midpoint of the range, allowing room for growth as employees develop in their role.

In addition to base pay, we offer a comprehensive total rewards package that supports both your wellbeing and professional growth, including :

Who We Are :

At Hi Marley, our culture is built on three core values that every employee embodies :

Life at Hi Marley :

Life at Hi Marley is shaped by collaboration, learning, and genuine connection. We're proud to foster an environment where people can do their best work, feel supported, and grow alongside a team that celebrates both individuality and shared purpose.

Hi Marley is proud to be an equal employment opportunity employer. We celebrate diversity and do not discriminate based on gender, sexual orientation, gender identity, religion, race, veteran status, disability status, or any other characteristic protected by applicable law. We are committed to building an inclusive work environment representing a variety of backgrounds, perspectives, and skills, where all employees are encouraged to be their authentic selves.

Hi Marley participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. For more information, please review the documents under "E-Verify Poster" here : https : / / e- verify.uscis.gov / web / OnlineResources.aspx