Customer Service Operations DirectorVirtualVocations • Oakland, California, United States
Customer Service Operations Director
VirtualVocations • Oakland, California, United States
[job_card.variable_days_ago]
[job_preview.job_type]
- [job_card.full_time]
[job_card.job_description]
A company is looking for a Director of Customer Service Operations.
Key Responsibilities
Define and build out customer support operations processes
Oversee day-to-day workforce management and ensure high-quality customer service
Manage escalated complaints and provide performance feedback to the team
Required Qualifications
BA / BS from an accredited university preferred
8+ years of experience in customer service and operations
5+ years of experience leading or supervising a customer service team
Ability to complete required compliance training
Process-driven organizational skills with adaptability to new technology
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Director Customer Service • Oakland, California, United States
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