Practice Assistant

BILH Team Opportunity

When you join the growing BILH team, you're not just taking a job, you're making a difference in people's lives. Reports to (one of the following) : Practice Manager or Ambulatory Practice Coordinator with input from assigned physician, nurses or other health care providers. Responsible for delivering the highest quality service to patients while contributing to the smooth functioning of practice operations.

Essential responsibilities include : Greeting patients and visitors in a manner that demonstrates courtesy, service, respect and privacy. Serving as a central communication source in the delivery of patient care by being responsive, accessible and visible. Taking appropriate actions to diffuse challenging situations. Taking complete and accurate information from patients / callers. Maintaining patient confidentiality at all times. Performing check in, registration, scheduling, and verification of demographic information according to APG policies and procedures. Utilizing computer system to register patients and ensure accuracy of demographic and fiscal data. Scheduling, rescheduling and canceling appointments making every effort to accommodate patient and provider needs. Obtaining and entering referrals and collect co-pays. Monitoring and supporting patients and visitors entering and leaving the practice. Facilitating timely flow and proactively solving flow issues (i.e., early or late patient, late provider, etc.). Acting as liaison between patient and practice staff to ensure optimal flow and service delivery. Maintaining clean and welcoming physical environment of the reception area. Maintaining signage and clarity of information displayed in reception area. Monitoring audio or visual images for appropriate programming and volume levels to ensure a non-intrusive and calming environment. Contacting the appropriate departments (i.e. Service Response) when repairs or services are needed and following through. Ensuring translation services are provided in Spanish for Spanish speaking patients and employees when needed.

Required qualifications include : High School diploma or GED required. Certificate 1 preferred : Medical Admin Assistant Cert 1-3 years related work experience required. Fluent in English and Spanish, at a level that ensures accurate and understandable interpretation and translation and medical terminology. Experience with computer systems required, including web based applications and some Microsoft Office applications which may include Outlook, Word, Excel, PowerPoint or Access.

Competencies include : Written communications, oral communications, knowledge, teamwork, customer service. Ability to provide a high level of customer service to patients, visitors, staff and external customers in a professional, service-oriented, respectful manner using skills in active listening and problem solving. Ability to remain calm in stressful situations. Sedentary work : Exerting up to 10 pounds of force occasionally in carrying, lifting, pushing, pulling objects. Sitting most of the time, with walking and standing required only occasionally.

Pay range : $20.00 - $26.92. The pay range listed for this position is the base hourly wage range the organization reasonably and in good faith expects to pay for this position at this time. Actual compensation is determined based on several factors, that may include seniority, education, training, relevant experience, relevant certifications, geography of work location, job responsibilities, or other applicable factors permissible by law. Compensation may exceed the base hourly rate depending on shift differentials, call pay, premium pay, overtime pay, and other additional pay practices, as applicable to the position and in accordance with the law. As a health care organization, we have a responsibility to do everything in our power to care for and protect our patients, our colleagues and our communities. Beth Israel Lahey Health requires that all staff be vaccinated against influenza (flu) as a condition of employment.

More than 35,000 people working together. Nurses, doctors, technicians, therapists, researchers, teachers and more, making a difference in patients' lives. Your skill and compassion can make us even stronger. Equal opportunity employer / veterans / disabled.