Job Description
Job Description
Salary :
We are a global medical communications agency blending deep scientificexpertise with creative brilliance to inspire change. Behavior change starts with inspiration. By infusing vibrant creativity into our work, we produce engaging medical communications that have the power to captivate and spark action.
Our absolute commitment to scientific precision across diverse therapy areas, including the complex fields of rare disease, oncology and advanced therapies, ensures we can make change a reality. For over 10 years, our team of exceptional PhD and advanced degree-educated medical writers, strategists and world-class creatives have generated award-winning innovation across medical affairs and commercial disciplines
We are driven by a desire to create inspiring work that changes lives for the better, always guided by our core values INTEGRITY, IMAGINATION, AGILITY, COLLABORATION and EMPOWERMENT which underpin who we are and the positive culture of our team.
ROLE
We are seeking an experienced Account Director to join our Client Services team working witha defined cluster of global and US clients.You will have
responsibility for the growth of a portfolio of accounts, taking ownership of Emotives relationship with key clients and senior-level stakeholders. In our agile and autonomous structure, you will lead and manage a team of talented client services colleagues. You will have oversight to manage the planning and delivery of account activities and programs to client satisfaction
on time and within budget. Alongside our senior medical team, you will have the opportunity to play an active role in business development with both new and existing clients, including leading pitches.
KEY RESPONSIBILITIES
Exemplary client relationship management :
- Build and maintain a trusted core relationship with lead clients, acting as the primary point of contact across assigned accounts
- Anticipate client needs and provide proactive, high-level support aligned to their annual plans and strategic priorities
- Have in-depth knowledge of client plans and strategic imperatives for the upcoming year and provide high-level support / planning to help them reach their goals
Planning and strategy :
Maintain deep knowledge of relevant therapeutic areas and products by staying up to date with emerging literature, industry news and press releasesLead the development and ownership of client expansion plans, presenting strategy and future growth opportunities to senior leadershipIdentify and pursue client development and expansion opportunities within your portfolio of accountsLead the creation and delivery of proposals, pitches and strategic workshops, supporting clients in shaping and executing their strategic plansStrong financial planning :
Demonstrate strong financial acumen across accounts and ensure best-practice financial managementDeliver accurate forecasting for your portfolio to leadership, with a focus on maximizing opportunities and minimizing risksUnderstand and contribute to broader business targets, ensuring key financial KPIs are metProject management :
Oversee and guide multiple projects, ensuring gold-standard delivery on time, on budget and to a high qualitySupport teams in anticipating and resolving challengesDrive excellence in digital project delivery, including proficiency with Veeva systemsInternal collaboration :
Collaborate effectively across all agency functions, maintaining confidentiality and supporting colleagues at every levelProvide strong leadership and mentorship to account teams, fostering a trusted and high-performing environmentConfidently manage day-to-day issues and escalate solutions to leadership when appropriateREQUIRED KNOWLEDGE, SKILLS AND ABILITIES
Proven experience as an Account Director within a US medical communications agencyBachelor's degree in life sciences, communications, marketing or a related fieldExemplary understanding of medical communications, healthcare regulations and industry guidelinesExcellent project management skills, with the ability to handle multiple accounts simultaneouslyExceptional interpersonal and communication skills, with an ability to build rapport with clients and internal stakeholdersStrategic mindset, capable of providing innovative solutions and strategic guidance to clientsAbility to travel to client meetings,conferences and industry events, with appropriate visa certificationsOUR REWARDS
Comprehensive medical, dental, and vision insurance plans (60% employer contribution)Access to 401(k) investment options, with an employer matching contribution up to 4%A range of paid time off benefits, including vacation leave, public holidays and sick leave.We look forward to hearing from you!