Platform Abuse Operations Lead, Trust & Safety

Platform Abuse Operations Lead, Trust & Safety

We are looking for a Platform Abuse Operations Lead to join our Trust & Safety team. This role will be the point on the team that owns Vercels operations response to scaled abuse and inauthentic accounts, improving Vercels anti-abuse capabilities, and have an eye toward systematizing the team. If you like the challenges of scaled abuse and helping building operations teams, then this opportunity in Vercels growing Trust & Safety team is for you.

You will report to the Director of Trust & Safety and will be located in the San Francisco Bay Area. If youre based within a pre-determined commuting distance of one of our offices (SF, NY, London, or Berlin), the role includes in-office anchor days on Monday, Tuesday, and Friday, even if the role is listed as remote. For location-specific details, please connect with our recruiting team.

What You Will Do :

• Lead a team of skilled scaled abuse investigators; help define and run the teams investigations and operations processes
• Handle day-to-day team and incident response functions
• Proactively and reactively investigate abuse by using and iterating on internal & external abuse tools, ML and AI systems, and by querying large data sets
• Systematize and document team operations, metrics, processes, and training materials
• Develop new methods for investigating platform abuse, scaled abuse, and inauthentic users
• Work with our program manager and dedicated engineering team to prioritize and improve our teams anti-abuse systems, tooling, and capabilities
• Manage expectations and communicate the teams priorities, status, and progress to internal stakeholders
• As needed, collaborate with product teams about safety features and systems to establish effective controls and mitigations as new products and features ship

About You :

Bonus If You :

Benefits :

The San Francisco, CA base pay range for this role is $148,000.00 - $222,000.00. Actual salary will be based on job-related skills, experience, and location. Compensation outside of San Francisco may be adjusted based on employee location, and the total package includes benefits and equity-based compensation. Your recruiter can share more details during the hiring process.

Vercel is committed to fostering and empowering an inclusive community within our organization. We do not discriminate on the basis of race, religion, color, gender expression or identity, sexual orientation, national origin, citizenship, age, marital status, veteran status, disability status, or any other characteristic protected by law. Vercel encourages everyone to apply for our available positions, even if they dont necessarily check every box on the job description.