Telecommunications (Voice)

Overview

The New York City Department of Sanitation (DSNY) keeps New York City healthy, safe, and clean by collecting, recycling, and disposing of waste, cleaning City streets and vacant lots, and clearing snow and ice. DSNY is the nation's largest municipal sanitation agency, with nearly 10,000 employees, 59 district garages, and a fleet of more than 5,000 trucks, cars, and other types of equipment. The Department clears litter, snow, and ice from approximately 6,500 miles of City streets and removes debris from vacant lots as well as abandoned vehicles from City streets.

The Sanitation Department, City of New York (DSNY), is seeking a Telecommunications Associate (Voice), in the Bureau of Information Technology (BIT). The Telecommunications Associate (Voice) will focus on the installation, maintenance, and troubleshooting of CISCO Voice over Internet Protocol (VoIP) systems throughout the agency, as well as serve as a service desk support agent onboarding and offboarding users.

Minimum Qualifications

A baccalaureate degree from an accredited college including or supplemented by 24 semester credits in voice telecommunications (telephone, radio, microwave, fiber optic and cellular service) telecommunications technology, electronics, physics, and / or planning and analysis of electronic systems, and one year of satisfactory full-time experience in the performance of analytical, planning, operational, technical, and / or administrative duties in a voice telecommunications or closely-related electronics planning, electronics management, and / or electronics service environment; or

An associate degree from an accredited college including or supplemented by 12 semester credits in voice telecommunications (telephone, radio, microwave, fiber optic and cellular service), telecommunications technology, electronics, physics, and / or planning and analysis of electronic systems and two years of experience as described in "1" above; or

A four-year high school diploma or its educational equivalent and three years of experience as described in "1" above; or

A satisfactory combination of education and / or experience equivalent to "1", "2" or "3" above. A college education may be substituted for experience on the basis of six months of experience as described in "1" above for each 30 semester credits of undergraduate college education including or supplemented by 6 semester credits in voice telecommunication (telephone, radio, microwave, fiber optic and cellular service), telecommunications technology, electronics, physics, and / or planning and analysis of electronic systems for a maximum of two years credit. However, all candidates must have at least a four year high school diploma or its educational equivalent and one year of the experience as described in "1" above.

Special Note - Additional Requirements for Assignment Level IV

To be eligible for placement in Assignment Level IV individuals must have, after meeting the minimum requirements, at least two additional years of full-time experience as follows : (1) As a Telecommunications Associate (Voice)-Assignment Level I, II, and III working for the City of New York; or (2) Performing analytical, planning, operational, technical, and / or administrative duties in a voice telecommunications, electronics planning, electronics management, and / or electronics service environment, one year of which must have been specialized work in a consultative or supervisory capacity.

Preferred Skills

CISCO VoIP Phone configuration and maintenance. Strong PC skill : Microsoft Office, Visio, Oracle, Windows, UNIX (i.e., LINUX, QNX) operating system and other applications.

Candidate should have a Minimum of 12 months experience in the telecom field or in a related field, and at least 6 months creating, deleting users in Active Directory and M365.

Ability to work independently, and having a basic understanding of network technologies (such as firewalls, routers, and switches) is beneficial.

A strong knowledge of telephone features and services, working knowledge on using desktop applications and instructing customers how to use our products.

Ability to pre-build configurations and Turn-up VoIP products, work within Windows Active Directory.

Excellent oral, written, problem solving and interpersonal skills, with the capability to communicate with all levels of management. Ability to coordinate, schedule, and prioritize to meet deadlines.

55a Program

This position is also open to qualified persons with a disability who are eligible for the 55-a Program. Please indicate at the top of your resume and cover letter that you would like to be considered for the position through the 55-a Program.

Public Service Loan Forgiveness

As a prospective employee of the City of New York, you may be eligible for federal loan forgiveness programs and state repayment assistance programs. For more information, please visit the U.S. Department of Education’s website at

Residency Requirement

New York City residency is generally required within 90 days of appointment. However, City Employees in certain titles who have worked for the City for 2 continuous years may also be eligible to reside in Nassau, Suffolk, Putnam, Westchester, Rockland, or Orange County. To determine if the residency requirement applies to you, please discuss with the agency representative at the time of interview.

Additional Information

The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.

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