Pharmacy Technician - Mail Order Pharmacy

Title : Pharmacy Technician – Mail Order Pharmacy

Position Type : Full-time, 40 hours per week

Location : Onsite in Brighton, MA

FLSA Status : Non-Exempt

Position Summary

The Pharmacy Technician plays a vital role in supporting the pharmacy operation to deliver high-quality, comprehensive care management to patients with diverse medical needs. Serving as a key liaison between patients, providers, and insurance companies, the Pharmacy Technician ensures a seamless and personalized pharmacy experience by handling non-clinical aspects of care with efficiency and compassion. Working under the direct supervision of the pharmacists in a fast-paced, high-volume mail-order setting, the Pharmacy Technician performs medication handling, prescription data entry, patient communication, and administrative tasks. They also support the initiation and facilitation of prior authorizations, input insurance overrides, and help maintain and enforce the drug formulary. Brighton Marine Health Center Pharmacy is a critical part of the US Family Health Plan at Brighton Marine, committed to delivering exceptional service and optimizing patient outcomes.

Key Responsibilities

Patient Interaction & Care Coordination

• Onboard new patients by creating profiles, recording demographics, insurance, allergies, medication history, and payment details, maintaining accurate records at all times.
• Educate patients on services, insurance-specific benefits and refer eligible patients to manufacturer savings programs if applicable.
• Personalize patient interactions and support ongoing needs including refill requests, authorizations, prescription status updates, and scheduling / coordinating deliveries.
• Respond to non-clinical patient inquiries and refer clinical questions to a member of the Pharmacist team.

Prescription Processing & Provider Communication

Medication Fulfillment & Inventory Management

Billing, Shipping & Logistics

Qualifications

Education & Experience

Licensure & Certifications

Skills & Competencies

Physical Nature of the Job

Typical physical aspects of this role would include exerting up to 25 pounds of force frequently to move objects. Some elements of the job are sedentary, but the employee will be required to stand for periods of time or move throughout the campus.

Equal Opportunity Employer Statement

Brighton Marine is an Equal Opportunity Employer. We prohibit discrimination and harassment of any kind based on race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, disability, genetic information, protected veteran status, or any other characteristic protected by federal, state, or local law. We strongly encourage applications from veterans and individuals with disabilities. Accommodations are available upon request for candidates taking part in all aspects of the selection process.

Work Authorization

Candidates must be authorized to work in the United States without sponsorship now or in the future.