Customer Support Specialist

A company is looking for a Support Specialist who thrives in a fast-paced, customer-focused environment.

Key Responsibilities

Manage and triage inbound support tickets, ensuring efficient ticket flow and adherence to SLA expectations

Collaborate with cross-functional teams to escalate issues, identify trends, and maintain incident protocols

Assist in onboarding new customers and maintain data integrity through various tasks including data uploads and audits

Required Qualifications

Proven experience in software support or customer service in a tech-driven environment

Strong technical aptitude with a focus on precision and accuracy in work

2+ years of experience in the multifamily domain, with knowledge of operator-supplier relationships

Experience with helpdesk systems and project management tools like Notion or Zendesk

Entrepreneurial mindset with a willingness to take ownership of initiatives in a startup environment