Hotel Operations Intern

Description:

At Island Hospitality Management, we’re committed to delivering exceptional guest experiences through seamless operations and outstanding service. We’re looking for a passionate and driven Hotel Operations Intern to join our team and gain hands-on experience in the day-to-day workings of a successful hospitality environment.

What You’ll Do:
As a Hotel Operations Intern, you’ll rotate through key departments and support the team in ensuring smooth and efficient hotel operations. Your responsibilities may include:

• Assisting with front desk operations, guest check-ins/outs, and concierge services
• Supporting housekeeping and room inspections to maintain quality standards
• Observing and participating in food & beverage service and event setups
• Collaborating with the operations team to resolve guest issues and enhance satisfaction
• Learning property management systems and operational procedures
• Participating in team meetings and contributing ideas for service improvement

What We’re Looking For:

• Currently pursuing a degree in Hospitality, Business, or a related field
• Strong communication and customer service skills
• Willingness to work flexible hours, including weekends and holidays
• Detail-oriented with a proactive attitude
• Ability to multitask and thrive in a fast-paced environment
• Passion for hospitality and a desire to learn

What You’ll Gain:

• Exposure to multiple hotel departments and operational functions
• Mentorship from experienced hospitality leaders
• Real-world experience in guest service and hotel management
• Networking opportunities and potential career pathways
• A collaborative and supportive work culture

Requirements:

This position may require flexible scheduling availability.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to stand, sit or walk for an extended period of time. While performing the duties of this job, the employee is regularly required to lift and/or move up to 10 pounds and frequently lift and/or move up to 25 pounds. The number of hours you will be scheduled to work during the week is variable and is based on guest occupancy, season, staffing and other factors. Island Hospitality is unable to guarantee a specific number of work hours per week.

Training:

Island Hospitality is committed to employee development and displays that commitment with a formalized training and development program providing a clear path for any employee with a desire and aptitude to thrive in the hospitality business. As team members join Island Hospitality from other organizations they too can build on that prior experience and find further growth opportunities within our company by utilizing the tools and resources offered.

Team Member Wellness Program: How We Thank You For All You Bring To The Team

Rewarding Benefits Package:

• Healthcare including Medical, Dental, and Vision Insurance
• HSA & FSA plans available!
• Dependent care FSA
• Identity Theft Protection Insurance Commuter benefits including transit & parking
• Pet Insurance
• PTO and Payroll Incentives for Annual Wellness Exams
• Employee Assistance Program
• Wellness Subscriptions including access to gyms, financial planning, counseling, and legal services
• Paid Sick and Vacation Time
• Family Leave
• 401(k) Retirement plan - IHM Matches 100% up to 3% of your salary and an extra 50% on the next 2% of your salary. 401(k) is fully vested upon the first contribution

Rewarding Hard Work:

• Incentive based bonus program
• Free room nights at our hotels and employee discounts within your hotel brand
• Discounts for friends and family within your hotel brand
• Team Member recognition and bonus
• Discounted tickets to theme parks, musicals, movies, and more through Tickets at Work
• Career Growth through our in-house training program with a path personalized to your desired goals
• Referral bonus program to ANY of our locations

Equal Opportunity Employer

Island Hospitality uses E-Verify to confirm work authorization in all municipalities where it is required by law.