Customer Service RepHW Staffing Solutions - Professional Services • Needham Heights, MA, US
Customer Service Rep
HW Staffing Solutions - Professional Services • Needham Heights, MA, US
[job_card.1_day_ago]
[job_preview.job_type]
- [job_card.full_time]
- [job_card.part_time]
- [job_card.permanent]
- [job_card.temporary]
[job_card.job_description]Intermediate computer skills; comfortable navigating Windows and Mac systems Prior customer support experience and the ability to walk users through troubleshooting steps Strong attention to detail with reliable reporting and documentation habits
Job Description
Job Description
We’re seeking detail-oriented, customer-focused temps to support the rollout of a new banking platform. In this role, you will be the first point of contact for customers needing assistance, help with platform setup activities, and contribute to a smooth conversion process. This is a Hybrid role – onsite 3 days / week and will start with part time in December and switch to full time in January. Contract role until end of February.
Key Responsibilities :
- Assist customers with questions, troubleshooting, and first-time login support
- Monitor Browser issues, document trends, and escalate unresolved cases to Tier 2
- Support additional conversion tasks such as mRDC setup and retrieving positive pay exception images
- Follow provided scripts and training to guide customers through standard troubleshooting steps
- Accurately record issues, anomalies, and customer feedback for review by the product team
Desired Skills :
#INDTPGPortland
#ZIPPS
Company Description
We believe in building lasting relationships with candidates. We support your job search journey, from resume building to interview preparation. Our goal is to help you meet your professional goals and maximize your growth. Our team of experienced recruiters takes a personalized approach to help you identify opportunities that align with your skills, interests, and career aspirations. We work closely with you to understand your unique needs and preferences, whether you're looking for a temporary contract or a permanent placement.
Company Description
We believe in building lasting relationships with candidates. We support your job search journey, from resume building to interview preparation. Our goal is to help you meet your professional goals and maximize your growth. Our team of experienced recruiters takes a personalized approach to help you identify opportunities that align with your skills, interests, and career aspirations. We work closely with you to understand your unique needs and preferences, whether you're looking for a temporary contract or a permanent placement.
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Customer Service Rep • Needham Heights, MA, US
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