IT Support AnalystBlue Chip Talent • Ann Arbor, MI, United States
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IT Support Analyst
Blue Chip Talent • Ann Arbor, MI, United States
[job_card.variable_days_ago]
[job_preview.job_type]
- [job_card.full_time]
[job_card.job_description]1 year of experience in a help desk or technical support role Proficiency with Windows operating systems and Active Directory Familiarity with ticketing systems such as ServiceNow or Zendesk Associate Full-time Information Technology Information Services Medical insurance Vision insurance 401(k)
Overview
Blue Chip Talent, in partnership with a leading automotive technology organization, is seeking a skilled Technical Support Specialist . This role is responsible for supporting system installations, resolving technical issues, and escalating complex problems. The ideal candidate will work on-site in Detroit, assisting users with hardware and software troubleshooting using GUI-based tools.
Base pay range
$19.00 / hr - $20.00 / hr
Responsibilities
- Support end users with the setup and coding of automotive systems
- Troubleshoot technical issues using GUI tools and established workflows
- Escalate unresolved or complex issues to team leads
- Document support activities within a ticketing system
- Resolve technical problems related to Microsoft Office Suite, Teams, Outlook, and Windows OS
- Provide clear, step-by-step guidance to users over the phone
- Collaborate with internal teams to ensure timely issue resolution
Skills & Experience : Required
Seniority level
Employment type
Job function
Industries
Benefits
Note : The original description may contain on-site requirements and location references. This version maintains the essential responsibilities and qualifications while removing extraneous content.
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