Performance Specialist

ABOUT GREYSTAR

Greystar is a leading fully integrated global real estate platform offering expertise in property management investment management development and construction services in institutional-quality rental housing. Headquartered in Charleston South Carolina Greystar manages and operates over $300 billion of real estate in more than 250 markets globally with offices throughout North America Europe South America and the Asia-Pacific region. Greystar is the largest operator of apartments in the United States managing overunits / beds globally. Across its platforms Greystar has nearly $79 billion of assets under management including over $35 billion of development assets and over $30 billion of regulatory assets under management. Greystar was founded by Bob Faith in 1993 to become a provider of world-class service in the rental residential real estate business. To learn more visit .

JOB DESCRIPTION SUMMARY

The Performance Specialist plays a key role in driving operational excellence for our regional assets by analyzing performance metrics identifying needs and strategizing coaching and training initiatives. This role aims to drive leasing and customer service efforts through assessing multiple avenues of data and action plans.

JOB DESCRIPTION

KEY RESPONSIBILITIES :

• Review Weekly Operations Reports (WOR) to assess trends and identify performance opportunities.
• Develop performance agendas for site visits focusing on leasing and customer service
• Create leasing action plans with clear accountability and due dates.
• Maintain and manage conversion tracking spreadsheets.
• Assist in planning and executing marketing and retention events.
• Schedule and coordinate performance visits including sending calendar invites.
• Evaluate lead management practices including email response time / etiquette and phone call quality via LM Systems.
• Create coaching plans based on on-site observations to support leasing training.
• Collaborate with the Sr. Manager to develop training reviews for lead management leasing and customer service.
• Update and distribute the Broadstone Weekly Report.
• Analyze shopping reports and develop action plans when performance gaps are identified.
• Review and coach teams on DARs (Daily Activity Report) as needed.
• Organize and participate in Kick Off meetings for new initiatives or properties.
• Monitor Kingsley and Reputation platform scores and develop customer service action plans when targets are not met.
• Shadow team members on phone email and in-person interactions to evaluate sales performance and create coaching plans.
• Conduct on-site reviews of lead management systems and scores offering strategies to improve performance.
• Review action plans with Community Managers and gather insights on additional performance challenges.
• Hold weekly meetings with the Sr. Manager to plan ahead and address any emerging challenges.
• Facilitate coaching sessions through site visits virtual meetings and regional workshops (e.g. Leasing ACM / CM meetings New Hire training Roundtables).
• Participate in meetings with Regional Property Managers to discuss property-specific training needs.

Experience in Assistant Community Manager roles or higher is strongly preferred.

#LI-AK1

The salary range for this position is $55000 - $65000

Additional Compensation :

Many factors go into determining employee pay within the posted range including business requirements prior experience current skills and geographical location.

Corporate Positions : Inaddition to the base salary this role may be eligible to participateina quarterly or annual bonus program based onindividual and company performance.

Onsite Property Positions : Inaddition to the base salary this role may be eligible to participatein weekly monthly and / or quarterly bonus programs.

Robust Benefits Offered

Competitive Medical Dental Vision and Disability & Lifeinsurance benefits. Low (free basic) employee Medical costs for employee-only coverage; costs discounted after 3 and 5 years of service.

Generous Paid Time off. All new hires start with 15 days of vacation 4 personal days 10 sick days and 11 paid holidays. Plus your birthday off after 1 year of service! Additional vacation accrued with tenure.

For onsite team members onsite housing discount at Greystar-managed communities are available subject to discount and unit availability.

6-Week Paid Sabbatical after 10 years of service (and every 5 years thereafter).

401(k) with Company Match up to 6% of pay after 6 months of service.

Paid Parental Leave and lifetime Fertility Benefit reimbursement up to $10000 (includes adoption or surrogacy).

Employee Assistance Program.

Critical Illness Accident HospitalIndemnity PetInsurance and Legal Plans.

Charitable giving program and benefits.

Greystar will consider for employment qualified applicants with arrest and conviction records.

Important Notice : Greystar will never request your banking details or other sensitive personal information during the interview process. Greystar does not conduct any interviews via text or messaging and all communication will come from official Greystar email addresses (@). If you receive suspicious requests please report them immediately to

Required Experience :

IC

Key Skills

Arabic Speaking,Access Control System,B2C,Account Management,Legal Operations,Broadcast

Employment Type : Full-Time

Experience : years

Vacancy : 1

Monthly Salary Salary : 55000 - 65000