Sr. Manager of Disputes

Sr. Manager of Disputes

Varo is an entirely new kind of bank. All digital, mission-driven, FDIC insured and designed for the way our customers live their lives. The Operations team at Varo consists of creative, enthusiastic, and forward-thinking individuals dedicated to safeguarding our customers and Varo.

As the Senior Manager of Disputes, you will be instrumental in transforming Varo's Disputes function to improve the customer experience, drive operational efficiencies, mitigate losses and ensure regulatory compliance through close collaboration with Product, Tech, Data / AI, Fraud, and Risk teams. Additionally, you will be responsible for overseeing the daily production of our offshore teams, managing them through SLAs and KPIs to ensure we meet our commitments to customers and manage losses while adhering to regulations.

What You'll Be Doing

• Manage Varo Bank's Dispute Operations, encompassing oversight of both domestic employees and off-shore managed service providers for dispute processing.
• Establish, monitor, and refine dispute processes & procedures using Key Risk Indicators (KRIs) and Key Performance Indicators (KPIs).
• Maintain a robust control environment through the performance of risk and control self-assessments and the execution of necessary remediation plans.
• Partner with the Fraud team to identify emerging fraud patterns and implement loss mitigation strategies.
• Act as the primary escalation point for all dispute issues and necessary reporting.
• Drive both transformational improvement as well as tactical enhancements collaborating with product and engineering teams to transform the customer experience, minimize losses, ensure regulatory compliance, and boost operational efficiency.
• Lead readiness efforts for new products and features impacting disputes, working closely with implementation teams to ensure safe and successful deployment.

You'll Bring the Following Required Skills and Experiences

$130,000 - $157,000 a year

For cash compensation, we set standard ranges for all US-based roles based on function, level, and geographic location, benchmarked against similar-stage growth companies. Per applicable law, the salary range for this role is $130,000 - $157,000. Final offer amounts are determined by multiple factors as well as candidate experience and expertise and may vary from the identified range. This role is also eligible for a bonus, equity, and competitive benefits.

We recognize not everyone will have all of these requirements. If you meet most of the criteria above and you're excited about the opportunity and willing to learn, we'd love to hear from you!

Varo launched in 2017 with the vision to bring the best of fintech into the regulated banking system. We're a new kind of bank all-digital, mission-driven, FDIC-insured, and designed around the modern American consumer. As the first consumer fintech to be granted a national bank charter in 2020, we make financial inclusion and opportunity for all a reality by empowering everyone with the products, insights, and support they need to get ahead. Through our core product offerings and suite of customer-first features, we aim to address a broad range of consumer needs while profitably serving underserved communities that have been historically excluded from the traditional financial system.

Varo is an equal opportunity employer. Varo embraces diversity and we are committed to building teams that represent a variety of backgrounds, perspectives, and skills. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

Beware of fraudulent job postings! Varo will never ask for payment to process documents, refer you to a third party to process applications or visas, or ask you to pay costs. Never send money to anyone suggesting they can provide work with Varo. If you suspect you have received a phony offer, please e-mail careers@varomoney.com with the pertinent information and contact information.

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