Lead Patient Access Specialist - Behavioral Health Counseling Center

Lead Patient Access Specialist

Boulder Community Health is seeking a Patient Access Specialist 2 for BHS Counseling Center who provides general supervision of front office staff as well as greets, instructs, directs and schedules patients and visitors.

Benefits include health insurance, dental and vision insurance, BCH paid life insurance, short-term and long-term disability coverage, health and dependent care flexible spending accounts, retirement plan with BCH matching contributions, paid time off, education assistance program, voluntary wellness programs, staff support initiatives, and free one-on-one retirement planning sessions.

Qualifications include a high school graduate or GED preferred with additional management courses desired, 3-4 years reception experience preferably in a medical office setting, and 1-year supervisory experience.

Responsibilities

• Supervises front office staff, ensures office systems run efficiently and effectively.
• Trains and orients front office personnel.
• Provides clinic manager with input regarding staff performance for evaluations, promotion, and disciplinary actions.
• Responsible for work assignment and daily operations of front office staff.
• Ensures adequate staffing to cover for vacations and illnesses.
• Resolves problems / conflicts and ensures compliance with regulations and standards.
• Ensures that staff is productive and views the clinic in a positive working environment.
• Assists clinic manager with creating / updating job descriptions as necessary.
• Coordinates front desk staff meetings as needed.
• Greets patients and visitors in a prompt, courteous and helpful manner.
• Checks patients; verifies and updates necessary information in the medical record and into computer.
• Checks out patients.
• Collects payments from patients.
• Assists patients with questions about their accounts.
• Escorts patient to exam room or lab when needed.
• Closes cash drawer at close of business.
• Schedules patient appointments in the HER, following office scheduling policies.
• Maintains lobby in neat and orderly manner.
• Answers phone, screens calls, takes messages and provides information.

About Boulder Community Health and Boulder, Colorado : Boulder Community Health is a not-for-profit healthcare organization based in Boulder, Colorado. It provides comprehensive medical services to the Boulder County community, including acute care, emergency services, and outpatient care. BCH operates several facilities, including the flagship Boulder Community Hospital, and offers a wide range of specialties such as cardiology, oncology, orthopedics, and maternity care. The organization is known for its commitment to high-quality care, patient-centered services, and a focus on wellness and prevention. Boulder Community Health is dedicated to improving the health of the local community by integrating advanced medical technology, evidence-based practices, and personalized care. The healthcare system also emphasizes collaboration with local physicians, wellness programs, and community outreach initiatives. BCH is recognized for its strong ties to the local population and its role in supporting public health initiatives, promoting healthy lifestyles, and addressing health disparities.

Boulder Community Health is a Certified Level II Trauma Center and has received incredible accolades for the wonderful care that we provide including : Newsweek- "America's Best-in-State Hospital 2025"; U.S. News and World Report- "Best Hospitals for Maternity Care 2025"; 5280 Magazine-"21 BCH physicians among 2024 list of the region's best doctors"; Daily Camera People's Choice Awards 2024- Honorable mention, Best Physical Therapy Center; and American Heart Association- Quality Stroke Care 2024.

As an employee at Boulder Community Health, you will enjoy working in state-of-the-art facilities with competitive compensation and benefits, including health / dental / life, tuition reimbursement and an on-site fitness center. You also have access to an incredible Employee Wellness and Support program, employee activities, discounts and more! EOE / Affirmative Action / Drug-free workplace. BCH will never conduct interviews or ask for employment documents via text. This position has no close date. Applications will be accepted until the position is filled.