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Tier 1 Service Desk
Tier 1 Service DeskVirtualVocations • Charlotte, North Carolina, United States
Tier 1 Service Desk

Tier 1 Service Desk

VirtualVocations • Charlotte, North Carolina, United States
[job_card.1_day_ago]
[job_preview.job_type]
  • [job_card.full_time]
[job_card.job_description]

A company is looking for a Tier 1 Service Desk Analyst to provide technical support.

Key Responsibilities

Serve as the first point of contact via phone, email, and ticketing system

Perform password resets, AD user support, workstation troubleshooting, and basic network / printing support

Document, track, and close tickets within SLA while escalating issues appropriately

Required Qualifications

1-2 years of IT support or help desk experience

Familiarity with Windows OS, Office apps, and troubleshooting common user issues

Strong customer-service mindset

Ability to prioritize and follow procedures in a fast-paced environment

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Service Desk • Charlotte, North Carolina, United States

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