Assistant Automotive Service Manager - Burlington Chevrolet

Job Description

Job Description

Location : Burlington, NJ

Position : Assistant Service Manager

Company : Burlington Chevrolet

About Us :

Burlington Chevrolet is a well-established, customer-focused dealership proudly serving the Burlington community. We take pride in providing high-quality automotive service and exceptional customer care. We are seeking an experienced and motivated Assistant Service Manager to help lead our service team and support daily operations within our busy dealership.

Position Overview :

The Assistant Service Manager plays a key role in supporting the Service Manager by overseeing daily service operations, ensuring a smooth workflow, and maintaining the highest level of customer satisfaction. The ideal candidate will be a strong leader with solid automotive knowledge and hands-on dealership experience.

Key Responsibilities :

Assist in managing daily operations of the service department, ensuring efficiency and profitability

Support service advisors and technicians to deliver an exceptional customer experience

Review repair orders, monitor shop workflow, and ensure timely completion of work

Communicate effectively with customers to provide repair updates, cost estimates, and post-service follow-up

Manage warranty claims and ensure compliance with GM standards

Help train, coach, and motivate service staff to meet performance goals

Collaborate with the Parts Department to ensure availability of necessary parts for repairs

Monitor key performance metrics and assist with reporting to dealership leadership

Maintain a safe, organized, and professional service environment

Qualifications :

Previous experience as an Assistant Service Manager, Service Advisor, or similar dealership role

Strong knowledge of automotive repair processes and dealership service operations

General Motors and CDK (Dealer Management System) experience strongly preferred

Excellent communication, leadership, and problem-solving skills

Ability to multitask in a fast-paced environment and handle customer concerns professionally

Valid driver's license and clean driving record

Benefits :

Competitive compensation plan

Health, dental, and vision insurance

401(k) with employer match

Paid vacation and holidays

Employee discounts on vehicles, parts, and service

Ongoing training and professional development opportunities

How to Apply :

If you're ready to take your career to the next level and provide exceptional service to Burlington Chevrolet customers, we encourage you to apply!

Burlington Chevrolet is an equal opportunity employer. We are committed to creating an inclusive and diverse workplace where all employees feel valued and respected. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other legally protected characteristic. All qualified applicants are encouraged to apply, and we look forward to considering your application.

Employment is contingent upon completion of a background check and a negative pre-employment drug screen.