Assistant Spa Sales Manager

Job Description

Job Description

Benefits :

• Competitive salary
• Opportunity for advancement
• Training & development

Our brand purpose is to Elevate the Lives of the People we Touch . Become part of the team at Massage Heights and help build and guide your team to inspire, educate, and promote a balanced lifestyle for every Member and guest who walks through the door. This position is the beginning to building a rewarding career in a dynamic industry.

Company Perks

Personal and Career Development

Robust Leadership Training

Digital Work Environment

Beautiful Retreats

Massage Heights Family Fund

Employee Discounts

Competitive hourly pay with commission and bonus opportunities

Schedule / Expected work hours

68-hour shifts (full time)

Required some weekend shifts, days, evening shifts and holidays.

Job Summary

The essential duties and responsibilities of the Assistant Retreat Director position are designed to assist the Retreat Director in exceptional guest service and team member satisfaction.

Responsibilities

Directly assist the Retreat Director in supervising all aspects of Retreat operations, from driving revenue and profitability to managing inventory, ensuring brand systems and processes are adhered to with consistency through each shift

Assist as assigned with recruitment, hiring, training, developing and retaining top talent

Plan and implement Front Desk Sales Associate training; in-the-moment coaching, role-playing, and training are essential for the success of the Front Desk Team

Stay updated on all services, products, and promotions, and be diligent in setting an example for your team

Effectively manage team member schedules to ensure proper execution of daily operations

Collaborate with the Retreat Director to set individual team member and overall Retreat goals; create plans and convert plans into action to meet and exceed goals

Lead by example, demonstrating the ability to achieve personal as well as team goals

Qualifications

At least 2-year face-to-face sales or retail management experience

Self-starter mentality with leadership, organization, communication, interpersonal skills and sales experience

At least 2-year experience in training, coaching, and conflict resolution

Capacity to develop positive relationships with employees to manage coaching / mentoring with discipline

Demonstrate a working knowledge of computers and standard software

Basic business math skills

Must be able to work varied hours to include weekends, evenings, holidays, etc.

Company Overview Massage Heights is a national franchise U.S. and Canadian chain of massage and skincare Retreats that are locally owned and operated by small business owners. Our franchisees are passionate about sustaining a culture of care and creating work environments where people feel valued, accepted, and inspired. We offer massage therapy and skincare in beautiful, serene environments and are committed to supporting our member's and guests wellness goals through providing therapeutic and healing services.

Company Values

Loyal

Authentic

Passionate

Diligent