Customer Support Quality LeadVirtualVocations • Fullerton, California, United States
[error_messages.no_longer_accepting]
Customer Support Quality Lead
VirtualVocations • Fullerton, California, United States
[job_card.variable_days_ago]
[job_preview.job_type]
- [job_card.full_time]
[job_card.job_description]
A company is looking for a Customer Support Quality Lead to enhance customer support interactions.
Key Responsibilities
Establish and improve a QA program for evaluating agent performance across support channels
Analyze quality data to identify trends and opportunities for improvement
Collaborate with cross-functional teams to integrate quality feedback into product and process updates
Required Qualifications
3+ years of experience in Quality, Voice of Customer, or Learning & Development in a support or operations environment
Experience analyzing performance metrics and translating insights into actionable plans
Knowledge of quality assurance methodologies in customer support
Familiarity with support platforms like Salesforce Service Cloud or Zendesk
Experience with e-learning platforms or QA software tools is a plus
[job_alerts.create_a_job]
Quality Lead • Fullerton, California, United States
[internal_linking.related_jobs]
At Stephen Consulting, we are committed to delivering high-quality products and services and excellent customer service.We believe in innovation and teamwork, which leads to our success.As we conti...[show_more] A company is looking for a Customer Support Engineer who will bridge communication between customers and technical teams.
Key Responsibilities Serve as a primary technical contact for customers, i...[show_more] 
Technical Sales Support Specialist, Professional Display Solutions.Epson, a global technology leader recognized for innovation, reliability, and quality, has an exciting opportunity for a.Technical...[show_more]
Are you highly organised with a passion for operational excellence and client service? Join a dynamic UK-based company as a Sales Support Specialist, where your role is pivotal in driving the sales...[show_more]
As a Customer Care Specialist with Convera based in our Peterborough / Vilnius / Costa Rica office, you will be responsible to provide Best in Class Care to Convera customers from first contact thr...[show_more]
Reports to : Quality Assurance Manager.This position provides administrative support to the Quality Assurance Department.
The Quality Assurance Lead is responsible for in-process sampling of product ...[show_more]
Be among the first 25 applicants.Come lead with us at 2113 Brea Mall, Brea, CA.The Associate Lead is primarily responsible for supporting management in general operations of the store to ensure a g...[show_more]
Bilingual Quality Assurance (QA) Specialist.The Bilingual Quality Assurance (QA) Specialist, reporting to the Call Center Quality Assurance (QA) Supervisor, will monitor the interviewing staff, che...[show_more]
Are you ready to be part of an energetic, growing sales and marketing team? We’re a thriving, privately-owned company based in El Monte, serving thousands of satisfied customers across the country....[show_more]
Quality Assurance Director – Regal Technology Partners.The Quality Assurance Director provides strategic leadership for all quality functions and is responsible for developing, implementing, and ma...[show_more]
Technical Support is well organized, dynamic, customer-focused, proactive, strong team player, with multi-tasking, and problem-solving skills.
This position will include providing technical support ...[show_more]
Capitalize is transforming the $6 trillion commercial real estate (CRE) debt market with AI-driven technology that enhances transparency, improves lead quality, and accelerates deal efficiency.We e...[show_more]
Bring your best and truest self.We celebrate what makes us different and what brings us all together.At Greenway Health, we are committed to an inclusive environment and a culture of belonging as w...[show_more]
Spade is looking for a customer service specialist.This person will drive customer satisfaction by fielding inquiries, addressing pain points and maintaining extensive product knowledge.The ideal c...[show_more]
Company : Umbrella BPO & Client Companies.As a Customer Support Team Lead at Umbrella BPO, you will be a pivotal part of our client support operations, ensuring exceptional service delivery and main...[show_more]
The primary role of the Sales Support Lead is to oversee all aspects of Retail Operations using Standard Work and the Operations Guest Engagement Model.
The Sales Support Lead will train and supervi...[show_more]
We’re looking for a Customer Support Associate to support the preparation and delivery of goods or services, coordinate tasks to ensure deadlines are met, and follow safety procedures and company p...[show_more]
Support Specialist with experience in ENABLON L2 & L3 incidents support The ideal candidate will handle user incident management, manage access requests, monitor error me...[show_more]
Entry Level Sales Support Associate
Stephen Consulting • Santa Ana, California, United States
[job_card.full_time]
[last_updated.last_updated_variable_days] • [promoted]
Customer Support Engineer
VirtualVocations • Fullerton, California, United States
[job_card.full_time]
[last_updated.last_updated_30] • [promoted]
Senior Technical Sales Support Specialist
Epson America Inc • Los Alamitos, CA, United States
[job_card.full_time]
[last_updated.last_updated_30] • [promoted]
Sales Support Specialist
Remote Recruitment • Anaheim, CA, US
[job_card.full_time]
[last_updated.last_updated_30] • [promoted]
Customer Support Specialist
Convera • Santa Ana, CA, US
[job_card.full_time]
[last_updated.last_updated_variable_days] • [promoted]
QA Lead
Sterling Foods • Azusa, CA, USA
[job_card.full_time]
[filters_job_card.quick_apply]
[last_updated.last_updated_30]
Sales Lead - Soma
Soma • Brea, CA, United States
[job_card.part_time]
[last_updated.last_updated_variable_days] • [promoted]
Bilingual Quality Assurance Specialist - (Spanish / English)
ICF • Anaheim, CA, US
[job_card.full_time]
[last_updated.last_updated_30] • [promoted]
Customer Sales Support Representative
Lykos Capital Inc. • West Covina, California, United States
[job_card.full_time]
[last_updated.last_updated_variable_days] • [promoted]
Quality Assurance Director
Regal Technology Partners • Santa Ana, CA, United States
[job_card.full_time]
[last_updated.last_updated_variable_days] • [promoted]
Technical Support
LTS - Video Solutions for Security Professionals • City Of Industry, CA, US
[job_card.full_time]
[last_updated.last_updated_30] • [promoted]
Head of Customer Success
Capitalizeus • Newport Beach, CA, United States
[job_card.full_time]
[last_updated.last_updated_variable_days] • [promoted]
Customer Success Specialist
Greenway Health • Anaheim, CA, US
[job_card.full_time]
[last_updated.last_updated_30] • [promoted]
Remote Customer Support Advisor
Spade Recruiting • Anaheim, CA, US
[filters.remote]
[job_card.full_time]
[last_updated.last_updated_30] • [promoted]
Customer Support Team Lead
Umbrella BPO • Anaheim, CA, US
[job_card.full_time]
[last_updated.last_updated_30] • [promoted]
Sales Support Lead
Living Spaces • La Mirada, CA, US
[job_card.part_time]
[last_updated.last_updated_variable_days] • [promoted]
Customer Support Associate
TradeJobsWorkforce • 90091 Los Angeles, CA, US
[job_card.full_time]
[last_updated.last_updated_30] • [promoted]
Enablon Support Specialist
Vidorra LLC • Rosemead, CA, United States
[job_card.full_time]
[filters_job_card.quick_apply]
[last_updated.last_updated_1_day]