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Associate Director, Data & Analytics
Associate Director, Data & AnalyticsNew York Cares (non-profit) • New York, NY, US
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Associate Director, Data & Analytics

Associate Director, Data & Analytics

New York Cares (non-profit) • New York, NY, US
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  • [job_card.full_time]
[job_card.job_description]

A crucial member of the Program team, the Associate Director, Data & Analytics (ADDA), works in partnership with the Chief, Program to lead the organization's efforts to harness data for greater program impact, funding success, and organizational learning. This role is responsible for developing and executing a data strategy that s upports evidence-based decision-making, impact storytelling, and resource optimization . In addition, the ADDA works at the intersection of program delivery, fundraising, and evaluation , by ensuring that Salesforce and related systems provide high-quality insights that demonstrate results to funders, partners, and the communities served.

The ideal candidate combines a deep understanding of nonprofit data systems (especially Salesforce) with a passion for social impact and a talent for turning numbers into narratives . Candidate will exhibit flexibility, effective communication skills, and the ability to interact fluidly with a variety of stakeholders.

SCOPE OF RESPONSIBILITIES

Data Strategy & Organizational Leadership

  • Develop and implement a data and analytics strategy that aligns with the organization's mission, strategic plan, and funding priorities.
  • Establish data governance standards to ensure accuracy, consistency, and responsible data use across departments.
  • Partner with senior leadership to reinforce key outcomes, metrics, and indicators of success for internal stakeholders and donors.
  • Foster a culture of data-informed learning and accountability throughout the organization.

Salesforce & Data Systems Management

  • Support the design, maintenance, and enhancement of Salesforce as the organization's central data hub for program delivery, donor engagement, and grant tracking.
  • Collaborate with the CRM Administrator and IT team to improve data integrity, automate workflows, and strengthen system integrations (e.g., financial, HR, or program databases).
  • Lead efforts to optimize the organization's use of SurveyMonkey, including developing best practices for survey design, implementation, and data collection strategies and tools to strengthen insights and decision-making.
  • Build and manage dashboards and reports that make data accessible and actionable for staff and leadership.
  • Regularly update and circulate dashboards that highlight key KPIs
  • Conduct weekly and quarterly audits of Salesforce data to ensure accuracy, completeness, and integrity.

    • Program Impact & Funder Analytics

  • Translate program data into insights that clearly demonstrate impact, outcomes, and effectiveness to funders, partners, and boards.
  • Develop standardized frameworks and templates for impact measurement, reporting, and evaluation across programs.
  • Support the Development team by providing data for funder proposals, donor outreach, renewal applications, and reports.
  • Monitor performance metrics such as success rates, average award size, time-to-funding, donor retention and new acquisition trends.
  • Define, track, and report on volunteer lifecycle metrics (acquisition, activation, retention, deep impact).
  • Partner with the Finance and Program teams to ensure funding and outcome data are aligned and reported consistently.
  • Maintain and prioritize a pipeline of internal data requests from leadership and staff to ensure responsiveness.
  • Develop, implement, and analyze annual surveys of key stakeholders, contributing to survey design and evaluation for programmatic initiatives to generate actionable insights that inform strategic decision-making.

    • Cross-Departmental Collaboration

  • Collaborate with Program, Development, and Communications teams to ensure data supports storytelling and strategic communications.
  • Collaborate with Marketing and Volunteer Relations to connect program data with communications and engagement analytics (e.g., campaign conversion rates, repeat participation).
  • Present insights and dashboards to leadership, donors, and external community partners to guide decisions and demonstrate accountability.
  • Provide training and tools for staff to use data effectively in day-to-day decision-making and reporting.
  • Facilitate structured learning cycles (e.g., bi-weekly / monthly / quarterly sessions where teams use data insights to inform program adaptation).
  • Hold standing check-ins with the Program and Development teams to assess upcoming reporting needs and track ongoing donor performance metrics.
  • Provide ongoing coaching for staff on how to pull and interpret their own reports.
  • Establish a vision for business intelligence and analytics that provides a competitive advantage and drives data-informed decisions.
  • Work with leadership to define key performance indicators (KPIs) and develop metrics to track progress.

    • EDUCATION

  • Bachelor's degree in data science, Statistics, Business Analytics, Computer Science, Program Evaluation, or related field.
  • 6+ years of experience in data analytics or business intelligence, with at least 2 years in leadership roles.
  • Experience in nonprofit sector strongly preferred.
  • Proven experience in building and scaling analytics capabilities in a program, operations, or enterprise environment.
  • Strong background in data visualization to turn data into stories, insights, and visuals that make complex information easier to understand.

    • QUALIFICATIONS

    Skills & Competencies

  • Strategic thinker who can connect data insights to program outcomes and funding strategy.
  • Expert in Salesforce reporting, dashboards, and automation for program and grant performance tracking.
  • Excellent communicator with the ability to translate complex data into clear narratives for non-technical audiences.
  • Skilled at balancing technical depth with business understanding in cross-functional settings.
  • Strong leadership, project management, and team development capabilities.

    • Relationship Management

  • Adept relationship management skills, easily and quickly building rapport and trust with stakeholders while managing conflict with empathy and diplomacy.
  • Excellent collaboration skills, works with Directors toward win / win solutions to accomplish strategic goals.
  • Excellent communication skills (oral, written, and presentation) with the demonstrated ability to influence outcomes.
  • Demonstrated ability to effectively interact with communities of diverse cultures and maintain a continued awareness of racial and social justice issues.

    • Other Essential Skills and Abilities

  • Ability to think strategically, analytically, and creatively.
  • Proficient in Microsoft Office Suite, including Excel.
  • Experience using Salesforce.org, QuickBooks, Mailchimp, Canva, and / or similar technical systems preferred.
  • Demonstrates discretion when working with sensitive, confidential information.
  • Strong organizational and administrative skills.
  • Proven ability to manage high-volume-high intensity workloads with competing priorities and meet deadlines.
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