Technical Support Analyst

A company is looking for a Senior Technical Support Tier I.

Key Responsibilities

Provide first-level phone support, diagnosing and resolving hardware and software issues

Assist nontechnical end users and maintain accurate information in the ticketing system

Interface with customers to ensure issues are resolved and coordinate with field technicians

Required Qualifications

High School diploma or equivalent

Background in customer service or customer-facing experience (6+ months)

Strong troubleshooting skills with the ability to identify root causes

Proficiency with Microsoft Office Suite

Ability to work independently and as part of a team, with a flexible schedule