Collections Support Specialist

Job Description

Job Description

The Collections Specialist plays a vital role in Food & Supply Source's success by ensuring customer accounts remain accurate and up to date. Food & Supply Source provides this concierge-level account support to customers at no additional cost, setting us apart from other group purchasing organizations and strengthening our customer relationships

We value the impact and connection that comes from regular in-person collaboration. This candidate will sit remotely. We are unable to offer work sponsorship for this role.

Who we are :

Food & Supply Source is your go-to procurement solution in the human service sector. Our carefully vetted network of suppliers guarantees reliability and excellence with every purchase. Through deliberate curated partnerships with top manufacturers nationwide, we secure unmatched pricing, helping organizations save valuable time and resources. As a Buyers Edge Platform brand, Food & Supply Source offers more than just conventional solutions – we provide innovative procurement strategies, tailored strategic services, and menu / nutritional services specifically crafted to meet the unique needs of human service organizations. All our services are free (or at no cost) to our members. With Food & Supply Source, procurement becomes effortless and efficient, empowering you to allocate resources where they are needed most, serving your client.

Your impact :

• Review weekly AR reports from distributors to determine which customers have outstanding balances that may result in an interruption in service.
• Communicate directly with customers via email regarding past due balances by sending a snapshot of specific past due invoices and credits on account.
• Report any pertinent payment information received from customers back to distributor to avoid credit hold. Including critical check information such as date issued and dollar amount.
• Encourage Sysco customers to get on Sysco PAY site where they can view accounts receivable history and make direct payments.
• Work closely with several large Food & Supply Source customers who require additional AR support.
• Communicate with individual distributor representatives regarding unissued credits, incorrect tax charges etc.
• Work directly with distributor credit analysts to resolve outstanding customer balances by aligning open invoices and credits.

About you :

Not sure you meet every qualification? Studies show that diverse applicants often hesitate to apply unless they check every box. At Buyers Edge Platform, we value authenticity and inclusion—if you're excited about the role, we encourage you to apply. You might be exactly who we're looking for!

What's in this for you :

We welcome all.

We are committed to creating a diverse environment and are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to actual or perceived race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth and pregnancy-related conditions), gender identity or expression (including transgender status), sexual orientation, marital status, military service and veteran status, physical or mental disability, genetic information, or any other characteristic protected by applicable federal, state or local laws and ordinances.