Quality Engineering Manager

Purpose of the position

We are seeking a proactive, hands-on Quality Manager to lead and scale quality assurance efforts in our consumer electronics manufacturing startup. the QA Manager will lead the Quality Assurance team to ensure product / service excellence by establishing robust quality standards, optimizing testing processes, and driving continuous improvement. This role requires a blend of technical expertise, leadership, and cross-functional collaboration to maintain compliance and customer satisfaction.

Duties and Responsibilities

• Team Leadership & Collaboration
• Spearhead departmental strategy, establishing clear, measurable goals to ensure alignment with corporate objectives and continuous quality enhancement
• Recruit, coach, and develop employees to strengthen work force.
• Manage and mentor QA function teams to achieve KPI target.
• Manage supplier and process quality to ensuring efficient task allocation and performance.
• Customer Service
• Build and maintain good relationships with customers and enhance customer satisfaction.
• Ensure rapid resolution of customer complaints and internal quality concerns.
• Handling of customer complaints, providing communication to customer, maintain appropriate records, determine disposition of hold items, establish acceptable hold levels

2.Quality Monitoring & Improvement

3.Compliance &Audits

4.Quality Management System

5.Quality Culture &Reporting

Education and work experience

Working conditions

Skills