AVP Financial Counseling

Calling All Esteemed Financial Counseling Leaders : Drive Lasting Change in Healthcare Revenue Cycle!

Do you excel in navigating complex regulatory landscapes and driving transformational change within the Revenue Cycle? If so, then we have the perfect opportunity for you to lead our Financial Counseling team! The role as the Associate Vice President (AVP) of Financial Counseling will have focused accountability on regulatory compliance across the system. You will assume a pivotal role encompassing legal coordination, regulatory compliance, strategic decision-making, and leadership. The AVP is accountable for the enterprise-level state and federal regulatory compliance, policies, and procedures, as well as the efficiency and effectiveness of Financial Assistance Programs and the Medicaid submission process for Providence and Affiliate hospitals, over 1,000 physician practices, and Hospice & Homecare services. Based in our dynamic setting, you will partner with key stakeholders across PSJH to develop and execute plans for financial assistance and health equity. Your leadership will be instrumental in driving innovation, streamlining operations, and enhancing the overall experience for both business and patient constituent groups.

What You'll Do :

• Set strategy and standards for Financial Assistance and Financial Counseling programs across all Providence St. Joseph Health ministries.
• Lead proactive internal auditing to ensure adherence to all federal and state regulations, including IRS 501(r) compliance.
• Collaborate closely with Providence Legal and outside counsel to maintain policy compliance and interpret new or draft regulations.
• Act as an internal and external Subject Matter Expert (SME) on complex, high-risk regulatory matters that impact reputational risk.
• Oversee Patient Financial Counseling functions, including the insourcing of the Medicaid eligibility program and vendor strategy.
• Set strategic and performance goals for the departments, monitor results, and drive process improvement.
• Lead and participate in innovation and automation initiatives to improve caregiver workflow and patient experience.
• Collaborate with Data & Analytics to build PowerBI reports for monitoring processes and overall compliance.
• Develop and maintain a high-performance team, ensuring staffing levels meet budget, and all staff are fully trained, certified, and empowered to achieve performance and quality targets.
• Foster a culture of compliance, continuous improvement, and professional development within the team.
• Oversee departmental budgets, including participation in budget development, approval responsibility, and ongoing monitoring for productivity and cost compliance.
• Lead the annual review of AGB calculations, updating charity policies, and coordinating with revenue cycle, finance, reimbursement, and legal counsel.
• Ensure timely and appropriate communication to employees, patients, and stakeholders about organizational changes.
• Actively manage employee engagement and morale during periods of profound organizational change.

What You'll Bring :

Why Join Us?

Ready to Shape the Future of Healthcare? If you're a visionary leader with a passion for healthcare and financial strategy, we encourage you to apply! Join our team and help us create a healthier future for all.

About Providence

At Providence, our strength lies in Our Promise of "Know me, care for me, ease my way." Working at our family of organizations means that regardless of your role, we'll walk alongside you in your career, supporting you so you can support others. We provide best-in-class benefits and we foster an inclusive workplace where diversity is valued, and everyone is essential, heard and respected. Together, our 120,000 caregivers (all employees) serve in over 50 hospitals, over 1,000 clinics and a full range of health and social services across Alaska, California, Montana, New Mexico, Oregon, Texas and Washington. As a comprehensive health care organization, we are serving more people, advancing best practices and continuing our more than 100-year tradition of serving the poor and vulnerable. The amounts listed are the base pay range; additional compensation may be available for this role, such as shift differentials, standby / on-call, overtime, premiums, extra shift incentives, or bonus opportunities. Providence offers a comprehensive benefits package including a retirement 401(k) Savings Plan with employer matching, health care benefits (medical, dental, vision), life insurance, disability insurance, time off benefits (paid parental leave, vacations, holidays, health issues), voluntary benefits, well-being resources and much more.